I'm based in UK and find getting responses from Adobe tickets to be pretty slow. Often, they need phone calls before anyone updates the status.
I have had one ticket open since 9 March and my last post was on 20 April asking what was happening. No one has replied and it's now 4 May. It would be nice to know the status of my case at least...
Is there a way of improving this aspect of customer service or am I the only one experiencing this?