0 Replies Latest reply: May 4, 2009 10:20 AM by Stuart Haiz RSS

    Adobe Support Tickets

    Stuart Haiz Community Member

      I'm based in UK and find getting responses from Adobe tickets to be pretty slow. Often, they need phone calls before anyone updates the status.

      I have had one ticket open since 9 March and my last post was on 20 April asking what was happening. No one has replied and it's now 4 May. It would be nice to know the status of my case at least...

       

      Is there a way of improving this aspect of customer service or am I the only one experiencing this?