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Thanks all for your information.
Running RH 7.02.001
9 GB free space
The project is local.
Renamed the cpd in the root directory of the project and reopened the project. The folder I added is there. The problem persists as I add another folder.
DID NOT YET uninstall and reinstall. I hope that's the solution. Copied the project and worked on the copy:
1. Renamed the cpd.
2. Opened the RH project and added the folder. Didn't give it a name. It was still New Folder.
The project turned white as described above.
3. Exited RH by the x close button.
4. Renamed the cpd.
5. Opened the RH project.
6. Renamed the folder (not a necessary step, wanted to see if I could do it).
The project turned white.
7. Exited RH by the x close button.
8. Renamed the cpd.
9. Opened the RH project. The project had both the original folder, New Folder, and the renamed folder.
Deleted New Folder without the project turning white.
9. Imported topics into the renamed folder, and generated Help.
The new topics were in the Help. The project is running as expected. I'm not confident enough to use it though.
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We've recently been having this problem with one project.
We tried so many things including removing spaces and special characters such as & and + from the file names (a lot of this was done by people who didn't realise this can be problematic in web based files.), using a shorter directory structure, even replacing colspan and rowspan tags, in case this was a return of the bug from RH6.
Eventually I got a test project not to crash when adding a new folder - no spaces, special characters, row/colspan. It did take 15 min on the first attempt to add a folder after deleting the cpd, but after than, it was quite quick.
To throw a spanner in the works, I then got an old version of the project, pre-file renaming, and tried the same thing and it also allowed me to create a folder, again with the 15min wait if the cpd file had been deleted. My colleague is currently on leave, so haven't been able to find out if they have the same experience yet.
So perhaps just try leaving the computer for 15-20min and see if it comes back. I timed it and it was always pretty close to 15min, so try not to be impatient. 🙂
Other than that, maybe ensure you don't have spaces or funky characters in file names.
Amebr
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I'm just wondering if anyone has found a cause or solution of this issue?
I'm experiencing it too with one of my projects (currently, I'm on RH8.02.202 on Win7/64, but I've also experienced it in RH7 on WinXP/32, FWIW).
Some other details:
I'm at the point where I just automatically force RH to close after I create a folder rather than waiting to for the application to become "officially" non-responsive.
Are there any other files I might try deleting or examining? I've poked around in the .xpj, .fpj, and .hhp files, but I don't see anything odd. I compared my old .pss with the new one RH created, and they were identical.
Thanks!
Dave
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Dave
It's late here but I've seen this a couple of times. I've asked one person to come back to me with what happened in their case but I've also found another thread.
I'm not entirely sure the circumstances are the same but try this using a copy of your project, nothing to lose that way.
See www.grainge.org for RoboHelp and Authoring tips
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Hi, Peter -
Thanks for the suggestion. I'm going to try to set aside some time to try this later today. I'll report the results here.
Regards,
Dave
UPDATE:
The proposed solution worked for me. As the steps above note, this can cause certain parts of the project to get lost. In my case, the following items were missing:
In most cases, I was able to restore these items by reverting the approriate rh*.apj files. In the case of the alternate TOCs and the default SSL/topic settings, I copied/pasted them in from the original .xpj file.
To check the results, I ran a couple of reports (Unused Topics and Missing Topics, Broken Links), and I compiled a couple of layouts. I then created a new folder and RH behaved normally.
As a final note, the procedure "touched" pretty much every HTML topic in the project, which resulted in a massive commit to my repository upon completion.
Message was edited by: Dave McGovern
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