Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello Rick and Mark,
I have a similar problem as her, but different.
I have a large file that I've put a lot of work into (~ 20 slides w/ audio, etc.) and have edited and published it several times.
After my last publish, when re-opening the project, I get only one slide and it's black and empty. The file still shows a large size (133 Mb) but all the slides are gone. I performed both the fixes you suggested to her, but no change. Also, my other projets open up just fine.
Any ideas? Thanks, Brandan
Copy link to clipboard
Copied
Hi there
From what you have described it would seem your project has become corrupt. It's often a sad day when this occurs as you all too often end up having to rebuild it from scratch.
Here is what to try:
Hopefully one of these will help you out.
While I'm here I'll ask. Where is your project stored while you are working on it? Network location or your local C drive? If it's on a network location this is likely the reason it corrupted. Assuming you are able to recover, note that Captivate works best if you work on the projects only while they are stored on your local C drive. It's fine to place them on the network for the purposes of backup. You just don't want to open Captivate, then from within Captivate click File > Open and browse to a project sitting on a network.
Cheers... Rick
Copy link to clipboard
Copied
Hi elygreen,
Can you please check if your machine is installed with MSXML 6.0 parser. This can be checked in control panel > add remove programs.
Regards,
Mukul