I'm trying to edit my topics, specifically applying a new
template to all of them. RoboHTML is hanging up pretty much
whenever I try to edit, or sometimes even just open a topic.
Although sometimes it lets me edit one or two before hanging. I've
reinstalled and applied all updates. I can update all my standalone
HTML pages just fine with RoboHTML. The problem is with my somewhat
large webhelp project.
This project was originally developed in a 3-year old vs of
Robo. I think I downloaded a trial of Robo 7 in December and then
used that to open and work in the project with no problems. Since
then, corporate IT gave me RoboHTML 6. I'm thinking the problems
started when I started using 6 but I had a stretch of several weeks
where I didn't work in this help project, hence my vagueness on
dates etc.
In almost every topic where I have a popup link I see like 4
red squares, 2 of which say Unknown Tag. Wondering why that is and
if it's part of the problem. Wondering if it's just all the
versions I've used on this help project. But mostly wondering how
to fix it. I have a HUGE deadline this week and the help is
trashed!
I just want to check. When you downloaded the trial of RH7
and opened your project, did you make a backup first? I hope so and
you're not trying to use RH6 to open a project that was previously
opened in RH7. The two versions are incompatible.
Ruh roh. I didn't make a backup but I know IT has backups to
restore from. However, I made a bazillion substantive changes when
I was using 7 and I don't want to lose those. What I'm doing now is
just applying a new template to update the look and feel. Basically
new header image, footer text, and topic header/background color.
Is there no way at all to work with this project in 6
now?
Well I tried the reverse engineering thing with no luck. So I
tried downloading a trial version of 8 and opening my project.
Thought it was working, albeit rather slowly, but as soon as I
tried to apply a master page to multiple topics (5) using the topic
list/topic properties functionality, I got the dreaded referenced
memory error again. I don't think this is a version issue. But I
don't know what it is.
I do see that some topics have templates attached to them
that do not appear in the templates/master pages list. Would that
cause this problem maybe?
yeah sadly i did that already with same result. This help
project is probably five years old by now. Maybe it's just been
through too much, lol. may have to salvage what i can and start
over, AFTER this week's major release for which I will probably
have to manually update the header image and footer text and topic
shading thru an html editor. boo.
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