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when you generated the Oracle Help from RH8, were you able to view the help on your system. I tried generating Oracle Help on my RH8 Machine and was able to view the Oracle Help, with out any error.
you need to specify the encoding type to utf-8 while calling the java compiler command.
you can check the command line used by RH8, I am pasting the command sent by RH8 to open the oracle help in correct encoding type. you can forward the command line to your developer.
java -Dfile.encoding=UTF8 -classpath C:\PROGRA~1\ohelp\help-4_2-ehelp-integration.jar;C:\PROGRA~1\ohelp\help4-demo.jar;C:\PROG RA~1\ohelp\help4-indexer.jar;C:\PROGRA~1\ohelp\help4-nls.jar;C:\PROGRA~1\ohelp\help4-rsrc. zip;C:\PROGRA~1\ohelp\help4-viewer.jar;C:\PROGRA~1\ohelp\help4.jar;C:\PROGRA~1\ohelp\ohj-j ewt.jar;C:\PROGRA~1\ohelp\oracle_ice.jar;C:\PROGRA~1\Adobe\ADOBER~1\RoboHTML\ORACLE~1\bssc ohrs.jar; HelpLauncher -helpset "C:\Users\praful.ADOBENET\Documents\My RoboHelp Projects\asdsadsad\!SSL!\Oracle_Help\asdsadsad.hs"
Hope this will help you.
Adobe RoboHelp Team.