Digital Editions makes me authorize every time

[blv]

Every time I open Digital Editions the Setup Assistant comes up and makes me authorize my computer. I've done it three times now. I can't open it or open borrowed pdfs unless I'm online so I can authorize it again.

What causes this?

[azstargazzer]

Good luck, I'm having the same problem.  I've been reading the forums and this seems to have been a problem since last August but so far it has not been resolved with a permanent solution.  I opened Case #0180974302 and so far the only reply I received is "we need your login ID in order to reset ADE" the frustrating part is, they included my login ID with the request for it.  I have books that I borrowed from our local digital library that I cannot read and only have a limited time to read them.  I hope you have better luck than I do.

[JohnCapoccia]

I'm having the same problem.  I opened case 010986494.  After about three days, they finally reset my activation counter. I was able to then authorize ONCE. The next time I opened ADE, same problem.  What's really annoying to me is that I explained to them that there's an underlying problem, and they conveniently ignore that.  This is incredibly frustrating. There's no accountability on Adobe's part or from Wiley.com, where I bought the digital book.  It looks like I just wasted $100.  Nobody cares!

[Guest]

One case would be some sort of registry "blocker" or "cleaner". Look at this entry: HKEY_CURRENT_USER\Software\Adobe\Adept\Activation. If it is not there or get erased, Digital Editions cannot save activation information and has to reactivate again.

What kind of CPU and OS do you have?

[azstargazzer]

I have a Dell with XP, I am considering getting a new Dell with the new Vista OS and wondering if that will resolve the issue.

[Guest]

It might or might not, it is still not clear to me why this happens in the first place.

[JohnCapoccia]

Peter, There are existing entries in

HKEY_CURRENT_USER\Software\Adobe\Adept\Activation. There are three main

folders, credentials, activation token, and activation service info, with

entries/values under each. I have an HP 6530b laptop with Windows XP

professional. My CPU is an Intel Core 2 Duo P8600 @2.4 GHz with 3 GB of

RAM.

Thanks!