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Hello,
I'm working on projects in RoboHelp 8. The program repeatedly crashes when I drag-and-drop baggage files into the content panel.
I can get - oh, maybe - three files done before the program crashes. Upon crashing, I see the symbol of a circle with a diagonal line through it. Then I get the error message "RoboHelp has encountered an error and has to close."
It will take about 5 minutes for RoboHelp to close itself up, and then for me to reopen the project, the content page and the baggage files. All of the baggage files are PDFs (such as forms and documents) that are essential to the project. I have also tried navigating to the baggage files individually, using the hyperlink process, but that, too, crashes. It's obviously a much slower process - and time consuming when creating a project with hundreds of these baggage file links.
For the record, this is a newly created project in RoboHelp 8. I never experienced this issue when working in RoboHelp 7, but at this point, I no longer have access to RH7.
Has anyone else encountered this problem?
Thanks.
Helen Schmidling
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Is the project on a network drive (bad) or a local drive(good)?
See www.grainge.org for RoboHelp and Authoring tips
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Peter,
The project is on my local C drive.
Helen Schmidling
Education Editor
Banfield, The Pet Hospital
P: 503-922-5547
F: 503-922-6547
www.banfield.net
"Treating Your Pet Like Family"
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Rename the CPD file in Windows Explorer.
Reopen RH.
Any change?
See www.grainge.org for RoboHelp and Authoring tips
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No change. Sorry ...
Helen Schmidling
Education Editor
Banfield, The Pet Hospital
P: 503-922-5547
F: 503-922-6547
www.banfield.net
"Treating Your Pet Like Family"
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My next step would be to create anothe small project and test in that.
If the problem still occurred, I would then test one of the supplied sample projects.
There is no source control involved here, correct?
See www.grainge.org for RoboHelp and Authoring tips
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Hi,
No source control is involved. Another developer and I are working on projects which we recently rebuilt from a much larger file - all new project files. He is not having this problem with the files; I am. We copy files back to a network drive at the end of each work day, and then back to our "c" drives for work flow.
Another problem I'm having is that hyperlink text within tables is changing from the specified color in the .css; we have verified that the color specifics are the same for visited and unvisited links. Hyperlinks default at random from the specified color to standard blue. It does not matter how they are created, either from linking to a file or external link manually or via drag-and-drop. And this is totally random, within the same table, that some links will be the correct color and others will turn blue.
Appreciate your ideas; I'll try the sample project as soon as I have time. Thanks.
Helen Schmidling
Education Editor
Banfield, The Pet Hospital
P: 503-922-5547
F: 503-922-6547
www.banfield.net
"Treating Your Pet Like Family"
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How are you copying to the network? I have seen people have problems when they simply copy and paste between drives. Zip up c:\myproject and put the zip on the network. Why do you have to copy it back? Just carry on working next day and zip up again.
Prefix myproject .zip with the date in YYMMDD format (090624_myprojec.zip) and you will have a bank of backups that sort into order. Copy the zip back or to other machines if necessary.
Are you always working on one project and the other developer on another? Have you tried your project on their machine? This would indicate whether the problem is machine or project specific.
Re your links, see Snippets on my site. They need to be in a specific order in the CSS. Make changes to the CSS in Notepad.
See www.grainge.org for RoboHelp and Authoring tips
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The reason for copying back is that the other developer and I have been exchanging file projects - he is working on his C drive and I'm working on my C drive, and occasionally we will exchange files. We do not yet employ Source Control. We haven't been zipping the projects, just copying them to a new folder by date. I'm not sure how copying projects would differ from zipping them, in relation to preserving content.
Helen Schmidling
Education Editor
Banfield, The Pet Hospital
P: 503-922-5547
F: 503-922-6547
www.banfield.net
"Treating Your Pet Like Family"
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I didn't say the difference was logical, just that I have seen it work where copying caused issues. Your call.
See www.grainge.org for RoboHelp and Authoring tips