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Adding a new folder causes RH 8 to freeze

Guest
Jul 07, 2009 Jul 07, 2009

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Adding a folder to the Project Files folder causes my project to freeze everytime. I think something is up with an fpj file somewhere. Any advice?

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LEGEND ,
Jul 07, 2009 Jul 07, 2009

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What makes you think that an fpj file is at fault? Added a folder should not cause a problem. Is the project source on a network drive (bad) or a local drive (good). Can you also tell us what the folder name is and how/where you are creating it.


Read the RoboColum(n).

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Guest
Jul 07, 2009 Jul 07, 2009

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Thanks for the replay. The project is on a local drive. Under Project Files, I've created a folder called "HTML_Folders" in which I store the folders and associated topics for each manual chapter. I created the HTML_Folders so the project folder was tidier in Windows Explorer.

To give you an idea of the heirarchy.

Project Files

--HTML_Folders

----00_Introduction

----01_Getting_Started

----02_Work_Environment

Hope this clarifies. Regards, Jennifer.

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LEGEND ,
Jul 07, 2009 Jul 07, 2009

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Are you specifying the "-" characters in your folder names. It isn't necessary and maybe the cause of the problem. Also am I right in thinking that there is no content in the "HTML Folders" folder? Why not just use:

Project Files

     00_Introduction

     01_Getting_Started

     02_Work Environment


Read the RoboColum(n).

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Guest
Jul 07, 2009 Jul 07, 2009

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I don't have "-" characters in folder names and prefer to have an Images and HTML_Folders folder in the root folder to keep things organized. Any idea why RH keeps freezing?

Thanks, Jennifer

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LEGEND ,
Jul 07, 2009 Jul 07, 2009

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So are you specifying spaces before the folder names or are you just specifying the "-" character to pictorialise your folder hierarchy and I am being a complete nonce? Are you able to create any folder or does it crash on the first one? Do you have write access to the folder where your project files are located? Does the same happen on a new project with no content? Sorry for all the questions!!


Read the RoboColum(n).

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Guest
Jul 07, 2009 Jul 07, 2009

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So are you specifying spaces before the folder names or are you just specifying the "-" character to pictorialise your folder hierarchy and I am being a complete nonce?

--I am not specifying spaces before the folder names or the "-" character to pictorialise the folder. See the attached image.

Are you able to create any folder or does it crash on the first one?

--It crashes after the first one. I can't create any folders.

Do you have write access to the folder where your project files are located?

--I do.

Does the same happen on a new project with no content?

--I can add folders for other projects, including new ones with no content. It's just this one that's giving me grief.

Sorry for all the questions!!

--No worries. Thanks for your help.

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LEGEND ,
Jul 07, 2009 Jul 07, 2009

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It may be worth closing your project, renaming the projectname.cpd file and reopening the project. If this doesn't work, can you tell us the name of the folder you are trying to add and where it is being added in the folder hierarchy?


Read the RoboColum(n).

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Guest
Jul 07, 2009 Jul 07, 2009

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Renaming the CPD didn't work. I want to add two folders (RL and RLE) to the HTML_Folders folder.

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Community Expert ,
Jul 07, 2009 Jul 07, 2009

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Have you looked in the FPJ file for the folder under which you are trying to create these folders?

Open it using Notepad.


See www.grainge.org for RoboHelp and Authoring tips

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Guest
Jul 07, 2009 Jul 07, 2009

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I have looked at the fpj in Notepad and there isn't anything there that shouldn't be. I'm stumped.

Are there any implications for starting a new project and importing all the files?

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Community Expert ,
Jul 07, 2009 Jul 07, 2009

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Have you looked using Windows Explorer to check the folder has not been created and is just not showing?

Also see this thread. http://forums.adobe.com/thread/94408


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Guest
Jul 13, 2009 Jul 13, 2009

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I did check Windows Explorer and read the details of the thread link you provided. No luck.

I imported the topics and elements to a new project. It took a little time, but it was worth it in the end.

Thanks.

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Community Expert ,
Jul 13, 2009 Jul 13, 2009

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In an effort to nail this one, could you try one more thing if you still have the problem project?

With the project closed delete both the CPD and the PSS file. Any change?

If not, would you be willing to copy the rogue project to me? If you are, please send it via http://cutesendit.com including a link to this thread.

You can get an address from my site.


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Guest
Jul 13, 2009 Jul 13, 2009

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Hi Peter,

I've tried what you've suggested to no avail.

You should receive a link for the file shortly.

Cheers,

Roborabbit

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