Microsoft Visual C++ Runtime Library: Runtime error message:

[jenifer4]

Am I a dunce, or what?!  I can't open any .pdf files with Reader 9.1.  Error message: "This application has requested the Runtime to terminate in an unusual way.  Please contact the application's support team for more information."  So I'm asking.  Does anyone know what this means?  Running application on a HP Pavillion Entertainment PC using Vista Home Premium.  Please help.

Jenifer

[jenifer4]

This is the error report I get through Windows Vista:

Product

Adobe Reader 9.1

Problem

Stopped working

Date

6/11/2009 7:27 PM

Status

Solution Available

Problem signature

Problem Event Name:      APPCRASH

Application Name:           AcroRd32.exe

Application Version:         9.1.0.163

Application Timestamp:   49a88f00

Fault Module Name:        MSVCR80.dll

Fault Module Version:      8.0.50727.3053

Fault Module Timestamp:                4889d619

Exception Code:                40000015

Exception Offset:              000046b4

OS Version:        6.0.6001.2.1.0.768.3

Locale ID:           1033

Additional Information 1:                3891

Additional Information 2:                6184a4f5c992366496358b4a89b596dc

Additional Information 3:                866a

Additional Information 4:                5fdd6d0c31d805036e107ade4c76d8d8

Extra information about the problem

Bucket ID:          1179429523

Can someone please help????

[jenifer4]

I just received an "update" for Adobe Reader 9.  I downloaded and installed it, then tried to open a saved file from my hard drive.  Same problem.  Here are the "crash" details....    I have no problem "reading" .pdf files via IE.  Just can't open from saved files or email attachments.  I'm going out of my mind with this!!!!

Product

Adobe Reader 9.1

Problem

Stopped working

Date

6/13/2009 8:39 PM

Status

Solution Available

Problem signature

Problem Event Name: APPCRASH

Application Name: AcroRd32.exe

Application Version: 9.1.0.163

Application Timestamp: 49a88f00

Fault Module Name: MSVCR80.dll

Fault Module Version: 8.0.50727.3053

Fault Module Timestamp: 4889d619

Exception Code: 40000015

Exception Offset: 000046b4

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 3891

Additional Information 2: 6184a4f5c992366496358b4a89b596dc

Additional Information 3: 866a

Additional Information 4: 5fdd6d0c31d805036e107ade4c76d8d8

Extra information about the problem

Bucket ID: 1179429523

[hardwareblues]

I'm having the very same problem.  you sure become aware of how often you want to read/open pdfs.

[Guest]

Hello, Jenifer:

I understand you are unable to open local PDF files on your system but you are able via IE browser. I'd like you to try a quick modification to the preferences to see if it makes any difference?

1. Open Reader

2. Click Edit > Preferences

3. Click the Internet menu on the left

4. Toggle the "Display PDF in browser" option (if it's checked, uncheck and vise versa)

5. Uncheck the "Allow fast web preview" and "Allow speculative downloading in the background" options

6. Click OK

Also, I'd like you to clear your temp files by running the disk cleanup manager:

1. Open Computer in the Start menu

2. Right-click the C:\ drive > click Properties

3. Click "Disk Cleanup"

4. Check everything except "Compressed backup files" <- I think that's what it's called

5. Click OK

6. Reboot

Let me know the results. Best of success!

     Michael

[hardwareblues]

Michael, thanks so much for your reply!

I am Bonnie, not Jennifer & I have a different problem w/Adobe Reader.

Perhaps you can help. Reader crashes any time I open it or attempt to open

or save a PDF. Microsoft Visual C++ Runtime Library terminates it. I have

updated Reader, uninstalled & reinstalled it, purchased & ran Registry

Mechanic; all to no avail. I googled the problem & didn't find any

solutions. HP says I'm on my own at this point. I can't find a way to

contact Adobe regarding this. I would certainly appreciate any

suggestions. I am painfully aware of how many times I want to open a PDF

now.

Bonnie

[Guest]

Hello, Bonnie:

Since your issue is different, it would be best if you created a new forum thread (post). In the new thread, please include as much about your system as possible and I or someone like myself will attempt to provide you assistance as soon as we can. Please include such information as operating system, service pack info, anti-virus and/or anti-spyware info, and any error logs which may pertain to the issue at hand.

To review the event logs for errors:

1. Right-click My Computer in the Start menu

2. Click Manage

3. Expand the Event Viewer menu (+)

4. Click Application

Try the install again and once you receive the error, refresh the event log by hitting the F5 key on your keyboard. Look for events time-stamped around the time you attempted the install.

I'll watch for your post. Good luck!

     Michael

[jenifer4]

Hello, Michael:

I can't even open Adobe Reader on its own to Edit the Preferences. I get

the following error message when attempting to open the program without

requesting to view a .pdf document:

Product

Adobe Reader 9.1

Problem

Stopped working

Date

7/14/2009 6:57 PM

Status

Solution Available (yeah, right....)

Problem signature

Problem Event Name: APPCRASH

Application Name: AcroRd32.exe

Application Version: 9.1.0.163

Application Timestamp: 49a88f00

Fault Module Name: MSVCR80.dll

Fault Module Version: 8.0.50727.3053

Fault Module Timestamp: 4889d619

Exception Code: 40000015

Exception Offset: 000046b4

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 3891

Additional Information 2: 6184a4f5c992366496358b4a89b596dc

Additional Information 3: 866a

Additional Information 4: 5fdd6d0c31d805036e107ade4c76d8d8

Extra information about the problem

Bucket ID: 1179429523

I've also completed the disk cleanup. Same problem. Any other suggestions?

I appreciate your assistance.

Jenifer

[hardwareblues]

Please remove me from this thread. thanks

[iubito2]

Hello, I have exactly the same problem, on Windows 2008 Terminal Server, 64bit. I updated the 9.1 to 9.2, it worked one time. Once I closed my session and return to terminal server, it doesn't work Any solution? Jennifer, does it works for you now?

P.S.: this forum doesn't work with Opera 9 (no message area...)

[hardwareblues]

I solved it by using Foxit Reader instead. It works great.

http://download.cnet.com/Foxit-Reader/3000-10743_4-10313206.html. You can't

get a solution from Adobe. Best to you.

[iubito2]

Thanks for your reply, this is what I plan to test... I tried last version, but not available in French (my company is in France).

I hope all my softwares will be compatible with it... but I'm afraid one software will need Acrobat to open pdf with forms (official papers) users will have to fill and print... Impossible with Foxit Reader (maybe with payable plug-ins...)    

[hardwareblues]

Yeah, try it. It has been completely compatible for me. It's just a

choice, like choosing a music player. best,

[jenifer4]

Since downloading Foxit Reader, I've been able to resume my .pdf life again.  Thank you, hardwareblues!  Finally, a solution to a very frustrating problem!

[daharwell]

I will tell you how I fixed all problems that I have read about Adobe Reader 9.1.2.

I removed Adobe Reader completely and went back and installed the original Adobe Reader 7.0.5 which came with my computer (in setup).

All problems solved.  No more Run Time Errors or Memory Errors. Plus I now can open all (so far) PDF files without the files closing down.

I wrote tech support.  They seemed to have no clue about any problem.  Told me I shoiuld go to their forums.  Seems to me they should

take their own advice.

Donald

[Guest]

Hello, Donald:

I would NOT recommend installing an older version of Adobe Reader (or any other software for that matter - unless the system is sans Internet) since it will not be up to date on security patches. Even though Reader 7.1.3 is currently being patched, it will not be for much longer, then you are back in the same situation you find yourself now. If you are unable to resolve issues with Adobe Reader, I recommend using a different reader that has much less bloat and is updated regularily:

http://www.foxitsoftware.com/pdf/reader/

FoxIT is a FREE alternative to using Adobe's Reader. Support for free Adobe products is limited forums such as this. The same holds true for open source alternatives except the manufacturer usually helps support their forums while Adobe doesn't monitor this forum or any like it.

Just remember, you ALWAYS have an alternative! You just have to decide if you will choose to take the options that you are presented.

Best of success!

     Michael

[hardwareblues]

Thank you Michael! I did decide to go with Foxit & it seems great & very

simple. Thank you for turning me on to it. I'm glad to be done w/Adobe

Reader! My very best wishes to you & yours!

Bonnie

[Guest]

My pleasure, Bonnie.  It has just come to my attention that the Foxit installer may also install the Ask Toolbar though I have not verified this. If that is the case, I'd recommend uninstalling it and/or the Ask Toolbar and downloading the .zip version from Foxit's Website since it does not require "installation thus will not sneak any spyware in there in the process.

Take care,

     Michael

[hardwareblues]

Yikes, the software can sneak spyware in past Norton? I did install it already, so I will follow your advice. Thanks so much again!

[daharwell]

Michael,

I appreciate the info. I will try it out and let you know how it works.

It really seems ironic that the worry over using an older version, because

of a security issue, supercedes the update aggravation. I am to the point

that I would rather put up with the security issue. Adobe must really be a

bad product.

Thanks again,

Donald

In a message dated 7/13/2009 9:07:50 A.M. Central Daylight Time,

forums@adobe.com writes:

Helo, Donald:

I would NOT recommend installing an older version of Adobe Reader (or

any other software for that matter - unless it is sans Internet) since it

will not be up to date on security patches. Even though Reader 7.1.3 is

currently being patched, it will not be for much longer, then you are back in

the same situation you find yourself now. If you are unable to resolve

issues with Adobe Reader, I recommend using a different reader that has much

less bloat and is updated regularily:

http://www.foxitsoftware.com/pdf/reader/

FoxIT is a FREE alternative to using Adobe's Reader. Support for free

Adobe products is limited forums such as this. The same holds true for open

source alternatives except the manufacturer usually helps support their forums

while Adobe doesn't monitor this forum or any like it.

Just remember, you ALWAYS have an alternative! You just have to decide if

you will choose to take the options that you are presented.

Best of success!

Michael

[finallyauseablescreenname]

I have moved my business to FoxIT with great results - except for one major limitation: FoxIT does not currently support active pdf content. This makes it impossible for us to fill in certain government forms, for instance, where we are beginning to see button functions as active content.

It appears the root cause of the Reader 9.x trouble is its failure to deal with the UNC "\\" marker. This causes trouble with roaming profiles, which is what the common workaround seeks to, well, work around.

We are a Citrix shop, and roaming profiles are important to the way we are set up here. Has anyone had any success running Reader9 by specifying paths for roaming profiles using drive letters mapped via script during startup?

- James -

[RM_ITSupport]

I found a solution/workaround for everyone:

     from http://kb2.adobe.com/cps/404/kb404597.html

As an admin, go to the "Program Files/Adobe/Acrobat 9.x" folder.

Right click on "Acrobat.exe" (or "Acrord32.exe" if running reader only) and choose properties.

Under the "Compatibility" tab, set the program to run in compatibility mode for "XP" or "Server 2003",

depending on your options. For terminal server 2008, be sure and set the compatibility mode under

the "Show settings for all users" button.

This fixed me right up and didn't have to set any special security on the Users root.

[ForeverZerone · Accepted solution]

I found a solution for my problem that was very similar to what was described here. I am running windows 7 but I was getting the same error and such when one of our employees was trying to use adobe, but not the others using the same station.

It turns out that there was something that got ported over when we migrated her profile from XP that adobe didn't like.

The fix is:

Run "regedit" from the start bar

Navigate to;

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

And then find the "AppData" value. It should be something like "%USERPROFILE%\AppData"

------------------------------------------------------------------------------------------

As soon as I changed the profile that was having the problem to that value, adobe started working fine.

Mine was "%USERPROFILE%\Application Data" which I assume is a throwback from the XP port.

Hope this helps.

[vinbasic]

Thanks!! This 'Appdata' fix worked !

[berhor]

Had the problem in Windows 7 and solved it by setting permissions on the AppData folder. (I noted that I somehow screwed up the original Windows7 permissions settings and that was the possible cause of the problems...indeed, I was willing to get access to the AppData and other unavailable/hidden folders inside my UserData space, and changed the permissions--notably removing the deny setting for everyone and replacing it by other restrictions, and this screwed up operations for several installed programs...)

Well, to solve the Adobe issue, edit permissions on the one Adobe folder that is indirectly pointed to in the Registry by

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData

containing something like "%USERPROFILE%\AppData\Roaming" in my case.

precisely, it yields:C:\Users\WindowsUserId\AppData\Roaming, inside which adobe creates a folder "Adobe".

On that later "Adobe" folder, right-click properties > security > edit and add yourself (your WindowsUserId) with full control over the folder and its subfolders.

That solved the issue.