1-step RoboPDF

[rsvpoc1]

I sure could use some help activating my old copy of 1-step RoboPDF. When trying to reinstall it I am unable to activate. I have spent probably a dozen hours or more speaking to customer service people in India and e-mailing them via the online support until finally today I received my final answer and notification that my file had been closed.  They told me that since RoboPDF has reached end-of-life (EOL )they are unable to activate it and I should upgrade my $50 product by purchasing an upgrade version of Adobe 9 which costs several times more. Quoting from their e-mail, "I do apologize for the inconvenience this has caused you. With regard to your concern, the reason why you cannot activate/deactivate your product at this time is because the eHelp Activation Server for RoboPDF products is down. Since the RoboPDF product is in EOL (end of life) stage, there is no workaround for this product. However, we may provide you with an upgrade to Acrobat Pro 9.0 at the upgrade price."

Their website openly claims that these activation codes are only used for security purposes to keep people from stealing their software and would never be used to get people to buy upgrades which obviously is an outright lie. What they're doing is probably illegal but I don't think I'm going to take them to court for $50, unless of course there are thousands of others like me and a hungry attorney who would like to file a class-action lawsuit for several million.

Enough rambling, I didn't really write to complain.  I just like software, paid for it, and would like to get it working and thought maybe someone could help me to hack the activation code so I can actually use the darn software. I've attached their 'go pound sand" letter to my post.

[Peter Grainge]

I didn't think you could download 1 Step as a standalone. I thought it was bundled with X5 which cannot be activated but there is a legitimate workaround for that. So first question is what version of RoboHelp are you using? Is it X5? Is that working OK?

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See www.grainge.org for RoboHelp and Authoring tips

[rsvpoc1]

Thanks for responding.. I actually ordered RoboPDF several years ago from ehelp or macromedia long before Adobe ended up owning it. It is version 3.1. I do have another program called RoboHelp but have never really used it and only got it a few months ago. It works OK as far as I know. RoboPDF I have had at least 5 or 6 years and purchased it as a download stand alone program.

Bob

[Peter Grainge]

If you have a copy of RoboHelp, it will almost certainly have a PDF writer with it. If you only got it a few months ago, it will likely be RoboHelp 8 and that installs a lite version of Acrobat. You will be better off with that.

The only way to get 1 Step working again would be to install a version of RH that came with it and you would find that to be problematic.

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See www.grainge.org for RoboHelp and Authoring tips

[rsvpoc1]

Thanks. How would I find the copy of the PDF writer with RH? or the lite version of Acrobat?

Bob

[Peter Grainge]

You will see it as an option when you install RoboHelp.

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See www.grainge.org for RoboHelp and Authoring tips

[rsvpoc1]

Thanks.

[Malini_2007]

Hi Peter,

I had installed RH X5 and did the work around suggested by Adobe to avoid activation. Now I installed RoboPDF from the same CD. And when I convert to PDF I am asked to activate RoboPDF.

Please help.

Malini

[RoboColum_n_]

Hi Malini.

This sounds like you installed the Adobe PDF component after you copied the two.exe files. If this is the case this expalins your problem. You have to install RH and Adobe PDF from the CD and then apply the two .exe files. This should get around the activation issue.

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Read the RoboColum(n).