1 Reply Latest reply: Aug 4, 2009 6:57 PM by Bill Hunt RSS

    problems for importing files. avi

    inantes Community Member

      hello,

      when I try to download a file. avi, a message appears saying:"the software that's used to decode the media is not available on this system. installing

      the correct decoder", how to resolve. The file is a movie downloaded from the internet. thanks

        • 1. Re: problems for importing files. avi
          Bill Hunt CommunityMVP

          We'll need a lot more detail about that AVI file. See this ARTICLE to get an idea of the problems that can exist and also some background on AVI's (and MPEG's and MOV's).

           

          The problem will likely be with your particular AVI file - not all are created equal.

           

          Good luck, and I look forward to the details. The answer will be contained with in that info.

           

          Hunt