Unable to download purchased e-book

[land1981]

Hello,

I hope somebody can help me with the following problem. First some background notes:

I downloaded yesterday Adobe Digital Editions (1.7.1.1085) on my mac. I downloaded a few ebooks from the adobe sample ebook library to look  if it worked. When I downloaded for an example the ebook "Alice in wonderland" the ebook was automatically downloaded in Digital Editions. When I tried to download for an example "my antonia" i got an pop-up with the question: "do you want to open the file in Digital Editions?" or "do you want to save the file on your pc?". When I clicked on "do you want to open the file in Digital Editions?" nothing happened. Also when I saved the file on the pc, I then tried to open it, it did not work. I could not import the file in Digital Editions.

I also got the message from Digital Editions:

Communicatieprobleem met server: E_ADEPT_DATABASE

I really want to read an ebook for my study as quick as I can, so I purchased an study-ebook on the web. I thougt, unfortunately, the download will hopefully work out. But it didn't. I got the same problem, described above.

Can anybody (as quick as possible, because I really have to read the book) help me with this problem. How can I get the file into Digital Editions?

Thank you in advance,

D.

The Netherlands

[land1981]

Hello,

I don't want to be very impatient, but does somebody know an solution to my problem??

Thank you!

DL

[Sozzled]

Hello, it sounds like Digital Editions cannot access the Adobe servers.

There are a couple of things you can try.

First, ensure your firewall if you have one isn't blocking access to the Adobe activation server.  Try visiting http://adeactivate.adobe.com. If you can see a 'Welcome to Digital Editions' link, then you should be OK and this is something else that the Adobe technical team may be able to advise on.

You should also check that Adobe Digital Editions is allowed to access the internet on your MAC.  Some firewalls block individual programs from accessing the internet, make sure yours does not.  Firewalls such as McAfee or Norton usually ask you if you want to allow programs access, there should be some settings in them somewhere to allow Digital Editions access.

[land1981]

Thank you for your reply.

I think there is no problem with firewalls. For an example i can read the welcome message at http://adeactivate.adobe.com.

For a full understanding of my problem, read also my thread at http://forums.adobe.com/thread/469052?tstart=0

Kind regards,

Land1981