RH8 opens project but then hangs indefinitely - Help

[TanTurn]

Hi,

I am running RH 8 - an upgrade from RH 5. Today, when I open an RH 8 project, RH opens loads the starter page and the Project manager pane, and then hangs indefinitely. I can't open any topics, I can't navigate to any menus, pods, nothing. I can see that the folder structure (HTML, Baggage etc) but can't get it to stop hanging.

I noticed that a number of people have had similar issues so I have done the following in an attempt at self-help:

• I have tried opening all my projects in the off chance the problem was caused by one project, but none of them will open and RH hangs on all of them.
• I deleted the cpd and restarted each project, and got the same problem.
• I looked at #7 in Peter Grainges RH 8 issues page (BaseCSS_res.dll) and implemented that - same problem still exists.

I am running a Windows XP system with 2 GB of RAM (upgraded to this because I thought it might help the slowness of RH 8 and it has somewhat (though this is an aside)).

The projects are all on my local computer.

Any assistance would be appreciated. I am now at the point that I may try to reinstall and rebuild a project from scratch though as they are very large I would prefer not to.

Thank you in advance,

Tannis

[TanTurn]

Hi,

I found a workaround for this issue, but if anyone knows why my problem occurred or has a better solution please let me know.

Workaround:

1. Create a new project with a single topic.
2. From the new project open the RH Starter page.
3. Select the project that RH hung on.

          RH opens the project with no issues.

Cheers,

Tannis

[Peter Grainge]

Does opening / reopening projects then function normally for all your projects?

Thanks for posting the workaround.

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See www.grainge.org for RoboHelp and Authoring tips

[TanTurn]

Good question. I have been afraid to try .

I tried opening a project from the RH starter page, and I recieved a message that Windows chose to close the program due to a Data Protection program - I am getting IT to look at this new charming feature.

I then tried to open another project from the xpj file, and it seems to be working okay now. RH opened the project opened, no problems (knock on wood).

Cheers,

Tannis