12 Replies Latest reply: Nov 13, 2011 1:31 PM by ToefjeKunst RSS

    Photoshop CS4-MacBook Pro: Keyboard freeze

    tcsanders3

      Have a new MacBook Pro 17 inch. The one before the new ones a few weeks ago. What happens I usually am using the cloning tool and trying to use shortcuts for the commands when I realize it won't take the shortcuts because the keyboard isn't working. The mouse still works because I'm able to go in and manually select the commands. However, once it happens in Photoshop, the keyboard won't work for anything....naming to save files, email, Illustrator....nothing. So I have to restart.

      So far I have:

      Made sure all the updates and firmware are on the MacBook Pro

      Updated Photoshop

      Deleted Photoshop preferences

      Ran Extended Apple Hardware Test- Passed

      SMU reset on MacBook Pro

      Will reinstall photoshop but wanted to see if anybody else had any ideas.

      Thanks

        • 1. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
          Chris Cox Adobe Employee

          I have the same notebook, and no problems.

           

          My guess is that you have a bad keyboard or support chip related to the keyboard.

          • 2. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
            iisuddhhsa

            I am suffering the same problem....

             

            Keyboard freezes when using the Clone tool in Adobe CS4 Photoshop.

             

            It freezes as soon as you 'Option' click to select the 'sample from' area.

             

            Mouse still works and track pad still fine, just all keys on the laptop no longer function. Pressing the caps lock key on and off is the give away, as the little green light on the key does not illuminate.

             

            I'm using a MacBook Pro 2.4 GHz Processor Core 2 Duo, with 4 GB Ram, 667 Mhz.

             

            System software is: Mac 10.5.7.   Photoshop is CS4 - Version 11 (Full extended version).

             

            Very frustrating, cause the Clone tool is just so handy. Been using it for years.

             

            If anybody else is suffering the same fate, or has a work around solution, please post it here, or email me through the 'contact member' option.

             

            Thanks for reading.

             

            Cheers

            • 3. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
              Ramón G Castañeda Community Member

              Did you read post #1?

               

              It suggests it could be a hardware defect in your machine.

              • 4. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                iisuddhhsa Community Member

                Yeh, read that, but I don't think so.

                 

                Hopefully somebody else will come forward on the forum and give a work

                around, or reason why.

                 

                Stay tuned !

                 

                Cheers

                James

                Brisbane, AU

                 

                 

                From: Ramón G Castañeda <forums@adobe.com>

                Reply-To: <clearspace-1747263809-482137-2-2165342@mail.forums.adobe.com>

                Date: Sat, 08 Aug 2009 23:00:25 -0600

                To: "JamWest ." <jamwest@hotmail.com>

                Subject: Photoshop CS4-MacBook Pro: Keyboard freeze

                 

                Did you read post #1?

                 

                It suggests it could be a hardware defect in your machine.

                >

                • 5. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                  Ramón G Castañeda Community Member

                  iisuddhhsa wrote:

                   

                  Yeh, read that, but I don't think so.

                   

                  Oh!  One of Adobe's top engineers tells you so but you "don't think so"?  Nice.  Why bother posting then? 

                  • 6. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                    iisuddhhsa Community Member

                    So did you get your fixed ?? Was it a chip related problem ??

                     

                     

                    From: Ramón G Castañeda <forums@adobe.com>

                    Reply-To: <clearspace-1319006249-482137-2-2165459@mail.forums.adobe.com>

                    Date: Sun, 09 Aug 2009 00:37:18 -0600

                    To: "JamWest ." <jamwest@hotmail.com>

                    Subject: Photoshop CS4-MacBook Pro: Keyboard freeze

                     

                    • 7. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                      gemlarin

                      Having the same problem.

                       

                      CS4 and Last Gen MacBook Pro.

                       

                      It happens with both the Clone tool and occasionally with the Transform tool if using keyboard shortcuts.

                       

                      Not all keys fail to respond. The ESC key still works becuase I can use the touchpad to enable a tool and use escape to exit the tool. Rebooting the computer resolves the issue.

                       

                      I have a hard time believing that it is a hardware issue since this ONLY happens with Photoshop, and ONLY when using the Clone tool and Transform (only if zoomed in) and is happening to more than just one person.

                       

                      This needs looking in to.

                      • 8. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                        Pictrix

                        Is this a problem everyone is still having?

                        I have a MBP 17" early 2009 model, and I can't tell you what it is in PS CS4 that kills my keyboard, but it does.

                         

                        Can't use the finder to rename anything or use key commands.

                         

                        I put in a call to apple 4 mos. ago and they authorized a keyboard replacement, but I never did it.

                        That was before I found the problem was reproducible with PS (I had thought it was random and

                        had not noticed the correlation at that time).

                         

                        My "cure" is to quit photoshop. Then move some windows around swap between windows of open apps

                        a time or two and the keyboard should come back and be ok. Till you launch PS again.

                         

                        It's definitely a pain.

                        I didn't think it was a hardware issue, but... if it's only on some particular MBP 17's... maybe it is?

                         

                        Any thoughts?

                        Am I the only one left toughing it out?

                        Does the 11.0.2 (or whatever) update fix it?

                        Does the same thing happen in CS5?

                         

                        I also still have the problem with the windows being "stuck" when opening an image after PS4 is open.

                        You get the "resizing" arrows only, but you can't move the window (have to go to window=>document and

                        select the open document there to "select" the window which "releases" it so you can deal with it.)

                        Also, using the one layout tool to splatter windows all over the screen will release them but makes

                        an un-useful mess on this smallish monitor.

                         

                        Anyone with similar issues willing to discuss? Rant? Share a fix?

                        • 9. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                          Chris Cox Adobe Employee

                          2 people have reported keyboard problems, that's all.

                           

                          Photoshop has nothing in it that could change the keyboard behavior outside of Photoshop.

                          (and the OS is supposed to prevent that sort of thing)

                           

                          Thousands of people are using Photoshop on MBP 17" without any such problems.

                           

                          If it really is related to Photoshop, then a bug in a third party plugin or the OS are my only guesses.

                          But I doubt that it is directly related to Photoshop, and that Photoshop is just triggering a problem that already exists elsewhere.

                          • 10. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                            Pictrix Community Member

                            Well, I don't have much 3rd party stuff installed at all at this point, so I suppose it shouldn't take long to

                            determine if any trickery is going on with that.

                             

                            Guess I'll go see what I find...

                             

                             

                            PS-- Chris:  Haven't chatted with you online in years   You probably don't remember me from waaay back

                            when AOL featured company forae. Good to see you're still around!

                            • 11. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                              iisuddhhsa Community Member

                              I tend to agree with the Adobe Engineer.

                               

                              Since my original post, nearly a year ago, I¹ve bought a 27² desktop Mac and

                              the problem is non-existent on there.

                               

                              However the problem remains on my 15² MacBook Pro.  Even after upgrading to

                              the latest Snow Leopard.

                               

                              I have discovered a work around though...

                              - If you keep clicking rapidly with the clone tool around the same spot for

                              about 20 30 clicks, the keyboard will eventually un-freeze again.

                              This avoids having to quit everything and restart, which is what I used to

                              have to do. Not as frustrating !

                               

                              Hope this helps.

                               

                               

                               

                               

                               

                              From: Pictrix <forums@adobe.com>

                              Reply-To: <clearspace-39844720-482137-2-2881481@mail.forums.adobe.com>

                              Date: Wed, 09 Jun 2010 11:57:58 -0600

                              To: "JamWest ." <jamwest@hotmail.com>

                              Subject: Photoshop CS4-MacBook Pro: Keyboard freeze

                               

                              Well, I don't have much 3rd party stuff installed at all at this point, so I

                              suppose it shouldn't take long to

                              determine if any trickery is going on with that.

                               

                              Guess I'll go see what I find...

                               

                               

                              PS-- Chris:  Haven't chatted with you online in years   You probably don't

                              remember me from waaay back

                              when AOL featured company forae. Good to see you're still around!

                              • 12. Re: Photoshop CS4-MacBook Pro: Keyboard freeze
                                ToefjeKunst

                                I had this same problem the past days on a 2010 MacBook Pro with OS X 10.6.8. While working in Photoshop using the pen tool or the clone tool, at some moment the keyboard would stop working. No clue about the cause, but the symptoms where the same as described in this topic.

                                 

                                Restarting the MBP fixed the issue, but it would come back. Reinstalling the 10.6.8 Combo Update and repairing disk permissions did not help.

                                 

                                Then I noticed something strange: whenever it happend, I would hear a sound in the background, like 4 "clicks".

                                So I checked the System Preferences for Universal Access. The tab "Mouse & Trackpad" has an option "Press the Option key five times to turn Mouse Keys on or off". This option was enabled and mouse keys where On.

                                Pressing the Option key 5 times switched Mouse Keys off and produced the clicking sound again.

                                Now the keyboard started working again.

                                 

                                In retrospect, it all makes sense. When using the pen tool or clone tool, I use the Option key a lot with short repeated intervals. Short enough to trigger the Mouse Keys.

                                 

                                Now the setting to press the Option key five times is disabled and all seems to be working fine again.