Cannot open or place .png files in Illustrator

[Guest]

I recently created a logo in Illustrator CS3 using a .png graphic generated by Flash CS3, and while it was working fine last week, today when I tried to modify the logo, it suddenly closed, and whenever I try to open or place a .png file, it does nothing, and whenever I try to open a file with a placed .png graphic from Flash, it automatically closes the file. Do I need to re-install the program? And if so, I'm on a Mac, how do I do that? Thanks for any advice anyone can offer...

[Wade_Zimmerman1]

Try this…

I would first quite Illustrator and then;

I would go to Users/username/Library/preferences/Adobe Illustrator CS4 Settings folder and trash that settings folder.

I would also trash the com.adobe.illustrator.plist also in the users preferences

[Guest]

Hey Wade, thanks--I tried both those things and emptied the trash,

and this time I saw the file for a brief second before it closed it.

There was also an "Adobe Illustrator CS3 Library Settings" folder in

that Users/paulab/Library--should I try trashing that as well? Thanks

so much,

Paula

[Wade_Zimmerman1]

Yes why no try that again and the library settings as well then repair

your permissions using the Disk Utility application in the

Applications / Utilities folder.

then restart your computer.

If this does not work then create a new user account and log into that

and let us know if the clears the problem.

[Guest]

Hi Wade,

hmmm, still didn't work--I trashed both library settings and settings

in that folder for Illustrator, plus the plist, emptied the trash,

repaired disk permissions (which I've done a couple times in the past

few days already, hoping it would clear up this issue) and re-booted.

Are there any other ideas? I could boot from my computer's system CD

installer disk and run disk utilities to repair, but when I go to

"verify" from this harddrive, it tells me nothing is wrong. My other

thought was to run an older Norton disk and run Speeddisk, but am not

sure how doing this from a OS9 disk will work with a OS10.4.11

computer...

I guess last ditch would be to reinstall Illustrator. If it helps, I

should probably point out that I also have CS1 on this machine, but

rarely use it, except occasionally InDesign, to test a file, and am

wondering whether I should take off Illustrator and Photoshop from

that suite.

thanks,

Paula

[Larry G. Schneider]

Did you try making a new user account and see if it works there? System Preferences>System>Accounts

[Guest]

Yes, I created a user acct named "test" and tried it from there--the

file would not stay open, but blipped close as soon as I got the .png

file linked to it. I also tried opening the other .png files in that

folder that I'd created from Flash (export > as image > .png),

whereas the jpg I created of the same image opened just fine. Could

it be a Flash problem in creation of the .png files?

Thanks

[Larry G. Schneider]

Are you able to open the .png files in Photoshop? Have you tried resaving them there and then opening in AI?

[Guest]

Yes, I can do that! Cool! The only trouble is that one side of the

graphic (it is a globe with the Americas) is covered by a mask, but a

Photoshop .png file had no trouble.

[Wade_Zimmerman1]

Oh, yes I think so can you export it to Illustrator and make the png

from there.

I believe this is a bug.

[_scott_]

Wade.. you might want to fix the typos in your boilerplate copy/paste solution.

[fa1con]

I have an odd problem similar to this post. Some transparent PNGs that I create in Photoshop will not place or open in Illustrator. However, others do! They are product photographs I'm trying to place. The ones from our old photographer work fine (after I cut out the background...hence the reason for the PNG.) However, the images from the new photographer, when the background is cut out and made a PNG will not place.

I don't believe this has always been the case though. I've had this issue for a while and wiped my computer (mac) and reinstalled CS3 and still have the issue. So odd. Any thoughts? I even tried changing color profiles and see any other differences in the pngs and original JPGs.

Any help is very appreciated.

Thanks,

[fa1con]

Okay. I think maybe I solved it? I resized the image to make it a bit smaller and it placed fine. Coincidence? Would this be an issue? I took it from 12" wide to 8" wide. Thanks.