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Hi Jain,
I want to provide the online help through Adobe AIR and also provide the help users (clients) to use the comments feature to comment about the help pages for their internal consumption. The help will be installed on the clients server and will be accessed by several operators through a client machine. This will not be an internet based help. Can you kindly let me know how to do this. I tried using the Enable Comments feature but it asks for the network server address for the comments to be synchronized. Assuming that I dont know the Clients server setup, I would want to deploy this help which will get installed with my product on their servers.
Regards,
Nandha
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Hi Nandha,
I am sorry but I don't know anything about RoboHelp AIR.
I hope you find the answer elsewhere - good luck!
Regards, Hanne
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Hi Leon,
What is the quickest way to provide "Send Feedback" links in each topic? Is there a quick comprehensive way to do this
without manually adding links and text to each topic?
thanks,
Rachel
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Quick? ha, ha, ha... You're such a kidder!
To provide the mailto function and pull the topic filename into the mail message, the stuff has to go into each topic, m-m-m-man-u-a-ll-y. This requires working in the HTML mode, rather than Design mode.
The only quickness you can realize is by using a very good find/replace tool, such as FAR.
If you're interested, send me email and I can respond with attachments that will help.
Good luck,
Leon
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Leon
If it saves you time, there is something about this in Snippet 38 on my site.
See www.grainge.org for RoboHelp and Authoring tips
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Hi all
Why not use a Topic Template/Master Page with the code in a footer? You would then simply and easily apply the Template or Master page across all topics.
What am I missing with this scenario?
Cheers... Rick
Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! |
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just a thought - although certainly it's optimal to pass back the topic name in feedback email, there is a quick way to set up an email request for all or most topics. It sacrifices the topic name, but I mention it because rinpa35 doesn't specifically request that level of return in her question. (or, maybe she did - if so, I missed it and am butting in all willy-nilly)
I add a mailto link to the footer on templates used to create topics in my Help systems and our Knowledge Base. I add text asking for feedback, and to include the name of the topic in the message. Done deal. Updates automatically all topics attached to the template(s).
Onward and upward.
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Hi there
I've done E-Mail feedback links that grab information from the DOM using JavaScript. Fairly simple to do (it has to be for me).
Cheers... Rick
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Yes, just adding the mailto link with a request for topic name sounds like
easiest solution to me as well....
thanks,
Rachel
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Hi there
LOL, for you but not your user.
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True - but it could be a good interim solution while I examine other
options....
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Hi,
If you want to use a simple e-mail link, try creating a snippet/footer with the following text:
<script type="text/javascript" language="JavaScript1.2">
<!--
function feedback(){
var MailTitle=document.title;
return("mailto:your@email.com?SUBJECT="+MailTitle)
}
//-->
</script>
<p><a href="/feedback/" onClick="javascript:this.href=feedback();">Feedback</a></p>
This will sent the e-mail with the title of the page as subject. It might not be the prettiest solution, but it's quick and easy to create. Note that this is HTML (Robo7) syntax. If you use Robo8, change onClick to lowercase.
If you want a better function, I suggest you examine the possibility of creating a small form where users only have to enter their name/company and their remarks. Add other info like topic filename and title in hidden fields using javascript. Just google for this, there's lots of info around for these kinds of tricks.You will have to get creative 😉
Greet,
Willam
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Hi there
WRT the Wiki, how does information come back from the Wiki to RoboHelp? Or does it come back? I would think at some point you would want to capture that information and pop it into the relevant help topics for others.
Cheers... Rick
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