Retracting task in process workflow

[Former Community Member]

Hi experts,

I'm currently working on how to retracting task in specific workflow.The situation is like this:

User A initiates form then assign it to user B  (task B). User B completes (task B) then assigns to user C (task C).

In case user B forgets some details, he wants to retract the form from user C so that he can edit form and resubmit it.

What i can think of is to create a separate process and use a custom component to reset the status of this process.

From what i observe, before and after completing task B, there are changes in tb_task, tb_job_instance and tb_branch_instance (if you think there can be changes in other tables, please let me know, thank you).

I have tried to delete task C in tb_task, set task B's status from COMPLETE (100)to RUNNING(3)  and it's complete time to null. User B can see the task but after complete, it never appear in user C's task.

I realized that after task B is completed, its associated job in tb_job_instance is deleted and task C and its job are created.

Is there anyway I can create a job in tb_job_instance to link with current process, so that after user B complete the task, the form is routed to user C.

Any comment will be much appreciated,

Thank you,

Tuan Anh

[Jasmin_Charbonn]

I would strongly suggest not to mess with the database. For one, you application won't be supported anymore and second, there's a lot going on in the database and it'll be hard to get it right.

Is there any way you can add route from C back to B. Then you could build a custom component that force the completion of the task and follows that route to go back to B?

Jasmin

[Former Community Member]

Thank you for your quick reply, Jasmin.

For your suggestion, it will be great if the retract routing is not displayed as a button when user process form. My customer wants only certain user can retract the process.

Is there any way I can achieve that?

Regards,

Tuan Anh

[Former Community Member]

Hi Jasmin,

Now i'm trying to build a custom component to invoke the Retract route. Currently the task is assigned to user A.

but i don't have the password of user A. When I use Administrator account to invoke taskmanager.completeTask(204,"Retract"), I have this error:

com.adobe.idp.taskmanager.dsc.client.task.TaskPermissionException:

User: 43296024-F721-D137-5FDF-D01FF8A70682 is not assigned task: 204.  The task cannot be completed

Is there any way I can complete the task without knowing A's password ?

Regards,

Tuan Anh

[Former Community Member]

Currently I add Task ACL for Administrator account and do claimTask & completeTask. I'll update the status after UAT.

Thank you,

Regards,

Tuan Anh

[Former Community Member]

My final solution is use Administrator to reassign task to himself and complete the task with "Retract" route.

I also rebuild the form processing component so that it will not display "Retract" button at user view.

Problem solved.

Thank you.

Tuan Anh