I'm a recent upgrade from RH 9.1 to RH X5.0.2. I have
installed all updates from the RH download area. When I'm using RH
it randomly displays the following error message and then forces a
shutdown of the application:
CiceroUIWndFrame:RoboHTML.exe - Application Error
The instruction at "0x73dd11c7" referenced memory at
"0x00000004". The memory could not be "read".
Click on OK to terminate the program.
Can someone please advise on how to fix this problem?
Thanks.
I am not sure because of the first string in what you report.
However, did you install RH using your logon rather than an IT
administrators? Also are you running the project from your hard
disk rather than a network.
Thanks for the quick reply. The first string in the error
message is the window title (the title of the window that the
actual error message appears in).
Yes, I am the admin of my PC and I was when I installed the
application.
It is installed and running on the C: drive of my laptop PC.
We do not use our applications over our company network.
After some further investigation, I have isolated the problem
to projects that were previously started in Robohelp v9.1. They
worked perfectly in v9.1, but after I bring them into X5.0.2, I get
the "crash" and error described in my first post.
Projects that I started directly in X5.0.2 do not appear to
exhibit this problem. Does this shed any light on a solution?
Please advise.