Webservice on LC form being blocked

[Sam_Stickler]

Hello;

Has anyone run into and resolved an issue we are having where we have an externally facing form outfitted with a webservice lookup. It works fine except in most cases except that some users in certain organizations find that our webservice does not work. We have confirmed they are using the correct version of Reader.

We believe it may be a firewall issue?

Any thoughts?

Thank you

[Former Community Member]

Are there any errors being generated on the client or the server?

Paul

[Sam_Stickler]

Thank you for responding

No error message is generated on the client or server. Nothing happens when the lookup button on the form is clicked. I will have to check to see if we capture anything in the log files. It is hard to really track since it works for 80% of the people using the system.

Sam Stickler

VP of Business Solutions

Novanis

15870 Dartford Way

Sherman Oaks, CA 91403

(P) 800-842-6634 Ext 3614

(C) 818-876-2983

(F) 818-337-7451

www.novanis.com

[Former Community Member]

Stupid question .....did you Reader Extend the form to allow it to make web service calls?

Paul

[Sam_Stickler]

Yes we did and it does work with Reader 8.x and higher.

[Mark_Lindberg]

If you have a contact at a site experincing the issue.

Have them try accessing the WSDL via a browser - outside of the PDF.

http://<server>:<port>/soap/services/<wsdlname>?wsdl

Do they see the WSDL definition?

If not, it's probably firewall - If so, you may need to send them a special form with a try/catch that will display out the result of the call.

Regards

Mark

[Sam_Stickler]

Thanks Mark

That sounds like a good idea.

Sam Stickler

VP of Business Solutions

Novanis

15870 Dartford Way

Sherman Oaks, CA 91403

(P) 800-842-6634 Ext 3614

(C) 818-876-2983

(F) 818-337-7451

www.novanis.com