Can not hear audio in published project (or previewed project)

[michellexyz]

Hi there,

I have listed my problem along with some details below. I would really appreciate any assistance or suggestions as I have already searched the forums and not come to any solution.

Problem: I can not hear audio in my published project

• Preview > "Play this Slide" (F3): I can hear the audio in each slide perfectly well
• Preview > "Project" (F4): I can not hear any audio
  
• Publish > flash player 9 selected... I click on the generated html page, the project plays but I can not hear any audio
  

Already tried:

• Edit > Preferences > Project Node >"Include audio when project is generated" (yes, its checked)
• Outputting to flash player 8 and 7...still no audio to be heard
  
• Generating an "autorun for CD"...still no audio to be heard
  

System:

• Captivate 3.0 Build 580 (windows XP)
  
• Adobe Flash Player 10.0.32.18 (I'm assuming version 10 can play .swf generated for version 9...?)
• Firefox 3.5.2

Thank-you in advance,

Michelle

[michellexyz]

Already Tried (...continued from above)

• Edit > Preferences > Project Node > ... ...and UNchecking:
  • Advanced project compression
  • Compress compiled SWF file
  • 508 complience

...but alas still no audio.

[Captiv8r]

Hi there

Can you post your output to a web page where we can click and see if we hear audio? If so, that would mean something is funky with your PC setup. If not, it would mean something is fishy with your Captivate settings that is removing the audio.

You could try with a sample two or three slide project. You wouldn't need any real content.

Cheers... Rick

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[michellexyz]

Hello Rick,

Thanks for the quick reply.

Ja, I thought that might be the case but since I have other .swf files (not made with captivate) playing with audio, I ruled that thought out.

Nevertheless, just in case I've put up some output as you asked: http://michellepace.com/test/

Waiting for your reply, thanks

Michelle

[michellexyz]

I've just noticed something strange, in the 'Information' it has Audio: 0.0KB in spite of audio showing in advanced settings. (see below)

...any ideas?

[Guest]

Hi,

I was having the exact same problem and searched through the forums.  It turns out there's a bad dll that needs to be replaced.  I just worked through the steps and now have audio!

Here's the link to the page.

http://blogs.adobe.com/captivate/2009/03/audio_play_back_and_usb_mic_is.html

Hope this fixes your audio issue as it did mine.

Fatenah

[michellexyz]

Thanks very much Fatenah... but I got a bit impatient, uninstalled version 3 and started using the trial of version 4.

Now that I realise how much better it is, I think I'm just going to upgrade to version 4 (which currently works with no problems)

Thank-you anyhow,

Michelle