WebHelp stripping out <form> action

Report · Aug 28, 2009

I have a form in my documentation where users may fill out questions, click a "Submit" button, and it is emailed to me. I remember testing this a few years ago and it worked great. Recently, someone contacted us to say he never heard back from his form. I then tested it, and it never was emailed to me. When I checked the HTML code, it's being stripped for some reason. I'm on the HTML tab, I type in the <form action="mailto..." > data. Then I click to the designer tab. When I click back to the HTML tab, it's gone! No sign of what I JUST typed! Here's the "naked" code:

</head>
<body>
<robohelp><form>
</robohelp>
<robohelp><div align=left></robohelp>

Where you see the <form>, I had just typed in the actual action part. It just disappears though. Further, the bottom part of the code, where the closing </form> tag is, that </form> disappears as well. I type it in, click off the tab, and get this:

No </form> tag. Gone. I haven't even clicked Save or ANYTHING at this point. Any ideas why Robohelp would be stripping code like this? Much appreciated.

Report · Aug 28, 2009

Hi there

I'm peering intently into my crystal ball here but for some reason it just refuses to reveal whether you are using RoboHelp for Word, RoboHelp HTML, CoffeeCup HTML Editor, FrontPage or what? Silly thing also won't tell me what version you are using.

Personally, I think it's broken...

Silly, Stoopid pile 'o junk! Rick

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Report · Aug 28, 2009

It's RoboHelp WebHelp (as the title says). Sorry if that was confusing. I don't think it can just be "broken" though, right?

Report · Aug 28, 2009

Hi there

By broken, I meant my crystal ball is broken (and sadly still is )

When you visited the forums to post, I'm guessing you missed seeing this link? If so, please click it and give it a once over. See if that illuminates my reaction.

Click image below for possibly larger view

Cheers... Rick