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1. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 28, 2009 9:18 PM (in response to Rak')Contact Technical Support.
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2. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 29, 2009 2:23 PM (in response to Harm Millaard)They open on Monday and I'd rather have it running before that... Anybody else?
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3. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 29, 2009 2:58 PM (in response to Rak')Is Linux updated to the latest version? Which one? Using a Sun UltraSparc?
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4. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 29, 2009 3:48 PM (in response to Rak')Linux...? I use Windows Vista. How did you assume it was Linux? haha just wondering.
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5. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 29, 2009 4:46 PM (in response to Rak')Simple, you did not mention the OS and Linux is one of the OS'es not supported.
We already have one issue solved. Vista.
Next question - don't worry, we will get it all cleared up before we reach post #150 or thereabouts - 32 or 64?
You can also have a look at the FAQ.
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6. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 29, 2009 4:52 PM (in response to Harm Millaard)Haha, all right.
I have 64 bit.
Bring on the next question!
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7. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 29, 2009 5:07 PM (in response to Rak')Well, the obvious assumption is a PC with Vista 64. Not a MAC with Bootcamp, right?
Let's get on to the next questions (for efficiency I'll try to post several at once, so maybe we can get the number of posts down from 150 to a more reasonable number): Please give all your system details and version of PR you are trying to install, trial or full version, downloaded or on disk?
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8. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 29, 2009 5:14 PM (in response to Harm Millaard)Yes, PC.
System Details:
Core 2 Duo P8600 at 2.4 GHz, 3 MB Cache 1066 MHz
4 GB DDR3 1066 MHz RAM
320 GB 7200 RPM
ATi Mobility Radeon 4670 - 1 GB
Full version Production Premium, but only PPro CS4 doesn't install.
On disk.
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9. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 29, 2009 5:35 PM (in response to Rak')You know we may be able to help you out before we reach post # 20.
Turn off all antivirus, antispam and similar software, including Windows Defender. Uninstall everything Adobe. Run the Clean Script Utility 2 or 3 times just to be sure (look here: http://kb2.adobe.com/cps/406/kb406241.html) and then reinstall and run all updates. If that still does not work, post a screenshot from Process Explorer (look here: Sysinternal Utilities ) with all processes running.
While you are at this, consider adding at least 1 physical eSATA disk but better 2, to your system (assuming a notebook because of the Mobility version of the ATI).
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10. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 29, 2009 9:43 PM (in response to Harm Millaard)Ok I reinstalled and now it seems liike everything installed fine. But one more question, my Production Premium comes with a 5th disk: Content. How do I install that? I put it in but it doesn't give me the autoplay option.
Thanks!
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11. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 29, 2009 11:39 PM (in response to Rak')Use Explorer.
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12. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 29, 2009 11:55 PM (in response to Harm Millaard)Well, this is what happens. I right click it in My Computer and click Install or Run and it says Application not found E:
Then I right click and click explore, but what do I do there? It gives me some stuff in Egnlish but you can't really install it...
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13. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 30, 2009 12:07 AM (in response to Rak')Using Explorer you move for instance to the directory English/Documentation and you can copy the PDF files to hard disk or you move to English/Goodies/Fonts and then by right clicking on a file you choose install. There is no automated setup on the Contents disk.
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14. Re: Production Premium: PPro CS4 installation failing. Help?
Rak' Aug 30, 2009 12:20 AM (in response to Harm Millaard)Ok thank you for everything Harm.
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15. Re: Production Premium: PPro CS4 installation failing. Help?
Harm Millaard Aug 30, 2009 12:30 AM (in response to Rak')


