Anyone else promised a year of training to upgrade to Cs4? Still waiting?
KateMann Aug 25, 2009 5:18 PMI have now been waiting for almost two months for Adobe to come up with the incentive that they offered if I were to upgrade to Photoshop Cs4. I have spent hours on the phone to Mumbai and Customer Support in the USA. My case has been "upgraded" and the reps have agreed that I am owed the training. The last promise that the issue would be resolved was made 22 days ago. I have had a file open in the Customer Portal since June 30.
I must say it has been enjoyable talking to all the terrific reps in India. We have spent hours while they tell me they have no idea whatever what I am talking about and asking me to explain the case again, and again. It is all on their file, which is updated each time I call. I am calling again right now. I'm 17 minutes into listening to some of the worst canned music on the planet. If I am lucky they won't patch me through to Adobe sales in the states, who can do nothing and are fed up hearing about these things, or a car dealership in Reno Nevada, which happened once, honest.
If I am really lucky I will get a service rep who knows how to upgrade the file to someone who will actually do something. Unlike the last time they said they would ...
Here is the content of my original file on the support portal:
"Order number: xxxxxxxxx
I received an offer from Adobe at my email address xxx@xxx.com on June 25 that offered specifically:
"Buy now, and get a free 12-month subscription to online training, including training on Photoshop CS4, Lightroom 2, and the entire
Adobe Creative Suite® 4 product line—a US$160 value.*"
"*Purchase a full or upgrade version of Adobe Photoshop CS4, Photoshop CS4 Extended, or Adobe Photoshop Lightroom 2, and receive a 1
2-month subscription to online training provided by Total Training, a US$160 value. This offer is available from June 15, 2009 throu
gh July 31, 2009. This offer is only available to recipients of this e-mail, and product must be purchased through the Adobe Store."
I subsequently purchased an upgrade for PsCs4 on June 29th, online, as noted above. ...
The customer service reps had no idea about the email offer and...
Today I have spent over 4 hours (and counting) on the phone with Adobe. I have been on hold about half that time, and I have been tr
ansferred to the correct department which deals with problems with downloaded software but which never answers the phone. I have now
spent one hour and fifteen minutes waiting ... One service rep actually connected me to a Buick dealership in Reno, Nevada instead. ... "
The case was closed by Adobe once and marked "Resolved". I re-opened it. I wonder if Adobe expects me to simply drop this if they ignore me long enough. I won't.
Did anyone else get this offer? Did you get the training? Just curious.
22 minutes waiting for Adobe to answer the phone now ...
Katherine





