Fatal Error: Unexpected error from Microsoft HTML Compiler. Finished compiling HTMLHELP in175 sec(s)

[Guest]

I'm working in RoboHelp v7 and when I go to generate my CHM Files to a folder on my D Drive I get the above Fatal Error.

I have recreated the folder and path where the generated CHM files are to be created and this seemed to fix the problem for one publish, but now it is back.

I have found a work around which allows me to publish which is removing some spaces from the file name of the CHM files that are generated.

Any help is muchly appreciated even though I have a work around I still need to find a solution to this problem.

Thanks,

Kristy

[Guest]

I should add, D drive is my local drive on my workstation.

[Peter Grainge]

You have a project with a name that has a space in it and you have not updated RoboHelp with the patches. Correct?

Spaces are best avoided but the patches did fix this.

---

See www.grainge.org for RoboHelp and Authoring tips

[Guest]

Yes we do have a project name with spaces in it and have not updated RoboHelp any patches.

Would you suggest patching RoboHelp to the lastest version of RoboHelp 7?

[Peter Grainge]

Given they fix the problem and other problems, yes. You should always install the patches when released.

---

See www.grainge.org for RoboHelp and Authoring tips

[Peter Grainge]

BTW. You have to install all three in order. Go to the Help menu and you will see the Update option.

---

See www.grainge.org for RoboHelp and Authoring tips

[Guest]

When attempting to look at what patches need to be applied I went under Help and Update was greyed out. Would this be because we don't have these enabled - to be able to apply patches?

Note:Because of the secure environment we work in applying patches is kept to a limited amount.

I would also like to mention that your help has been muchly appreciated

[Peter Grainge]

My guess is that you don't have admin rights. You will need to get your IT people to log in and install them. No reported issues seen on the forums as a result of installing these patches other than one RoboHelp for Word problem so that will not affect you.

---

See www.grainge.org for RoboHelp and Authoring tips