Can't read in Digital Editions activated with same Adobe ID used to buy eBook

[andsaito]

Recently I had to reinstall Windows and consequently Digital Editions. However, although the new Digital Editions' installation was successfully authorized with the same Adobe ID used previously - from which I have successfully purchased, downloaded and read eBooks -, I am now not able to access purchased content.

I first tried to open the pdf files of purchased eBooks - after successfully authorizing the new DE installation with the same Adobe ID -, but it didn't work. This should have worked, according to the products FAQ (http://www.adobe.com/products/digitaleditions/faq/ - Content Portability section).

I then tried to redownload the content from the provider (McGraw-Hill Primis Online eBookstore). I could download the content, but it still cannot be opened.

Any suggestions on what else I can do to recover my purchased content?

Thank you very much in advance.

Andre Saito

[Guest]

There's not enough information here (ie the specific error message you get when you try to open up a book), to really say what's going on.

I would suggest that you open up a support case ( http://www.adobe.com/support/digitaleditions and click on "Submit a web case" ), as you can give them more information over email, than you probably want to give out on an open forum.

[andsaito]

Thank you Jim. I will open a web case.

The error message I get is something like 'Document is not licensed to this device'. The reason I haven't posted it is because the interface is in Portuguese.

Error message (in pt-br):

New Venture Creation: Entrepreneurship for the 21st Century, 8th Edition:
O documento não está licenciado para este tipo de dispositivo