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?Security Risk with RoboHelp 8?

New Here ,
Sep 21, 2009 Sep 21, 2009

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Received  message from our in-house IT support department about a security risk associated with RoboHelp 8 this morning. Their warning stated, "A critical vulnerability exists in the current version of RoboHelp.  This vulnerability could result in an unauthenticated user uploading and executing arbitrary code. " I contacted Adobe Support, and they were unable to give any details. So I logged a bug report on the technical support page. My company is now asking that I uninstall Robohelp.

Does anybody know about this security risk? Any ideas on how to address it?

Thank you for whatever information you can provide.

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LEGEND , Sep 21, 2009 Sep 21, 2009

There is now a security update for RH 8 Server. Click here for details.


Read the RoboColum(n).

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LEGEND ,
Sep 21, 2009 Sep 21, 2009

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Hi there

Likely they are referring to RoboHelp Server. The link below provides more.

Click here to view

If you aren't using RoboHelp Server (An additional product that cost's roughly $2,000 and is installed on your web server) you aren't affected.

Cheers... Rick

Helpful and Handy Links

Captivate Wish Form/Bug Reporting Form

Adobe Certified Captivate Training

SorcerStone Blog

Captivate eBooks

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New Here ,
Sep 21, 2009 Sep 21, 2009

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Hi. I'm away from email this month, but please leave a message, and I will write back in October. Thanks. Ron

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LEGEND ,
Sep 21, 2009 Sep 21, 2009

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LOL, nothing like seeing a nice autoresponder kick in immediately after posting.

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New Here ,
Sep 21, 2009 Sep 21, 2009

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Hi. I'm away from email this month, but please leave a message, and I will write back in October. Thanks. Ron

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LEGEND ,
Sep 21, 2009 Sep 21, 2009

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There is now a security update for RH 8 Server. Click here for details.


Read the RoboColum(n).

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New Here ,
Sep 21, 2009 Sep 21, 2009

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Hi. I'm away from email this month, but please leave a message, and I will write back in October. Thanks. Ron

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New Here ,
Sep 21, 2009 Sep 21, 2009

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I'm sorry. I'll remove the auto-response from my yahoo account. Thank you for your swift and helpful response. Ron

 

Ron Kissiah

Independent Business Writer

ronkissiah@yahoo.com

www.kissiahcom.com

404 622 7206

I’m a “simplifier” -- I convert complex concepts into clear copy. 

 

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New Here ,
Sep 21, 2009 Sep 21, 2009

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Thank you. This is a relief, and our IT people have withdrawn their request that I unistall RoboHelp.

 

Ron Kissiah

Independent Business Writer

ronkissiah@yahoo.com

www.kissiahcom.com

404 622 7206

I’m a “simplifier” -- I convert complex concepts into clear copy. 

 

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New Here ,
Sep 21, 2009 Sep 21, 2009

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Many thanks to to all who replied with reassuring answers. The matter has been resolved with our company's IT support department. And I apologize for leaving the auto-response on my Yahoo email account.

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RoboHelp Documentation
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