Trouble displaying Windows Explorer file select dialog in RH8

[MaggieSMay]

This problem is occurring across RH8: when I select Import Word doc at startup; when I select Baggage File -> New; when I select Insert Image-> Browse . RoboHelp locks up and when I select to End Task in the Windows Task Manager I get a message saying "the system can not end this program because it is waiting for a response from you". I've tried cascading windows to see if the dialog box is hidden but it's just not there.

[RoboColum_n_]

Is your RH project located on a network drive (very bad) or a local drive (good). Also is this just on one project? What happens when you try to do the same on one of the supplied demo projects?

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Read the RoboColum(n).

[MaggieSMay]

It's on a local drive

I get the same behavior regardless of project - just tried a demo project, same thing. Even if I have not opened a project: I start RH8 up, select "Import Word Document" - it locks up like it is waiting for me to select a file, but does not display the file browser

[Amebr]

Could the dialog box have fallen off the screen somehow? e.g. dual screen setup.

If it has, the following should help you grab it:

Press Alt, Space, M.

Press any arrow key.

Waggle the mouse madly until the dialog box appears.

Click to drop it where you want.

[MaggieSMay]

No, I've tried turning off dual screen mode

Maggie Morris

Data Advantage, LLC

Product Architect

Voice: 903 568 8470

mmorris@data-advantage.com

[Willam_van_Weelden]

You can always kill Robo by going to the Proces tab in the task manager. Find RoboHTML.exe (if you use RoboHTML) and click End process. That'll teach him

Greet,

Willam