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Yes I can log into adobe with my email address (ID) and password. I have tried several times. There is no way this is going to work. I feel like giving up
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I'm having the same problem. And I've tried on two different machines. The error message is the same though
E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect WesleyPeace@hotmail.com
I can log into the website without any issues, but activating ADE just does not work.
I've changed the time on my machine and still no joy. At this point ADE is totally worthless.
Any help would be appreciated.
**** UPDATE ****
I went back and checked my registration and noticed a required field was (suddenly) blank. U updated that field and tried again and was able to complete the activation.
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it wont let me authorize either... it says "E_AUTH_BAD_DEVICE_KEY"
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I cannot authorize my computer either. It says E_AUTH_FAILED http://adeactivate.adobe.com/adept/AddSignInDirect (my e-mailaddress)
What can I do?
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If you follow the link in the authorization dialog in ADE for "Did your forget your password?" it will take you here: https://www.adobe.com/cfusion/membership/index.cfm?form=pwd&nl=1&nf=1 This will allow you to reset the password for your AdobeID.
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Dear Jim,
I'm afraid this doesn't work. The mailaddress (gmail) and password are all
correct. I can also log into the Adobe site with the same data.
I found out that authorisation with another mailaddress does work...
However, using this, I can no longer access the (paid) ebook that I had
transferred in ADE with my gmail account.
So, I am eager to solve the problem and authorise ADE. I would be very
grateful for you help!
Best,
Martine.
2009/9/30 Jim Lester <forums@adobe.com>
If you follow the link in the authorization dialog in ADE for "Did your
forget your password?" it will take you here:
https://www.adobe.com/cfusion/membership/index.cfm?form=pwd&nl=1&nf=1
This will allow you to reset the password for your AdobeID.
>
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I would try changing your password for your AdobeID to something simple temporarily, and then try authorizing ADE (and change it back afterwards). If that doesn't work you will need to open up a Web support case: http://www.adobe.com/support/digitaleditions - click on "Submit a web case" Since they can gather the pertinent information such as AdobeID (and potentially password), so that a solution can be found.
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I am unable to login either, I tried registering 3 different times, and have used up 3 email addresses now. Every account I get E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect [emal]
Obviously this thing doesn't work and no one at Adobe is listening.
I am at work in a LAN, I would have the correct time on my computer, the network sets it.
Please let me know what time I need to set my computer to accommodate this application?
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I burn through 4 email accounts. And finally...
Adobe, listen, there is a bug.
After registering for the 4th time, I stayed logged in, and went to click "Update" on my account information. That saves the information correctly.
If you don't do that you are SOL!