Adobe DE 1.7.1 crashes on page scrolling in Win XP SP3

[mhm24]

Problem: Adobe DE 1.7.1 crashes when repeatedly scrolling up or down in a DRM document. Up to 20 to 30 page scrolling or sidebar scrolling up or down will cause DE to crash with Microsoft error report window.   This is reproducible.

Document:  "The Official Introduction to the ITIL Service Lifecycle".  Downloaded/purchased from http://www.best-management-practice.com/Publications-Library/IT-Service-Management-ITIL/ITIL-Version...   Lots of graphics.

Environment:

• Windows XP Professional, Version 2002, SP3
• Adobe DE 1.7.1.1085
• Intel Pentium M 1.73GHZ
• 1.49GB RAM

Questions:

• How can I send an error report to Adobe?
• Are there any workarounds to prevent this crashing?

Thank you.

[mhm24]

Case #0181191729 opened.

[mhm24]

Waiting for a response from Adobe support