CS4 Design Premium XP SP3 won't install Acrobat 9 stuck on "Preparing to install"
SD_DEI_AH Oct 5, 2009 2:31 AMHi,
I've read through many posts on this subject but not sure I saw a resolution. I am running XP SP3.
I have installed all of the CS4 Desgin Premium except for Acrobat 9.
To install the rest of CS4, required the Windows clean-up script and the CS4 Cleanup to remove trial versions of CS4.
I thought all was well until I tried to run Acrobot 9 only discover it was not installed.
I put the CD in and it listed as Acrobat 9 as the only appliaction available for install. I clicked it and waited, for a long time,
watching the "Preparing to Install". Long time as in more than 20 minutes until I noticed that nothing was going on, the
disk was not spinning, cpu usages was nearly nil. I check that it is not the disk drive, I checked that antivirus was disable.
I uninstalled Acrobat 8 and rebooted. I ran the Adobe support advisor only for it to tell me there was no resolution.
====================================================
The module found no solutions to report for the selected log file.
If you continue to have difficulties with the application,
please contact Adobe Support: http://www.adobe.com/support
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System Information :
Operating System = Windows XP Home Edition Service Pack 3
Locale = en
===================================================
Clicked the "Package for Support" to send to Adobe and received " The storage server is unavailable ! Please try again later"
I looked through the log file in the common files/adobe/installers folder and no "Return 3" like a previous tech note/post suggested.
I browsed the CD and noticed that there did not seem to be "en_US" nor "_mul" for Acrobat like there is for the other programs in
the payloads directory, I don't know if that means anything, just something I noticed. I attached a screenshot of disk 1 (used
snagit to create since Acrobat is not currently installed)
Like someone else in the forum, uninstalling would result in a great hardship given that I have painstainkenly converted several InDesign
docs and setup more than a handful of client websites using Dreamweaver CS4.
At this point, I've spent several days trying to figure it out and I am looking for alternatives to acrobat, having exhausted all ideas
on how to resolve this.
Please advise.
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cs4designDisk1.pdf 28.8 K


