21 Replies Latest reply: Oct 6, 2009 8:08 AM by ericb007man RSS

    PSE 4 crashes on install on Snow Leopard

    RBD100 Community Member

      Has anyone been able to successfully install Photoshop Elements 4 on Mac Snow Leopard? It worked fine on Leopard but won't install on SL. What happens is it seems to install fine but when entering the license number (in the second to last block) the install program crashes completely. This is reproducible. Any suggestions?

        • 1. Re: PSE 4 crashes on install on Snow Leopard
          Barbara B. ACP/MVPs

          Do you have any other adobe programs on this computer (aside from Reader)?

          • 2. Re: PSE 4 crashes on install on Snow Leopard
            RBD100 Community Member

            No, this is my only Adobe program. I don't have reader either (the mac supports PDF files natively).

            • 3. path
              Barbara B. ACP/MVPs

              Go to hard drive>library>application support>Adobe and remove the Registration Database file you find there. Repair permissions and try again.

              • 4. Re: path
                RBD100 Community Member

                Barbara:

                 

                Thanks for your efforts to help. Unfortunately, your suggestion didn't work for me as I have no Adobe subfolder in the path you suggested on my mac... the program aborts before it was successful in installing PE4, and I have no other adobe products installed. The behavior of the installer is very strange... the program crashes immediately as I enter the first number of my serial number into the second to last box on the serial number prompt page. This is very weird... I can only assume that this program simply doesn't install on Snow Leopard.

                 

                Regards,

                • 5. Re: path
                  Barbara B. ACP/MVPs

                  No, I've heard of people who were able to install it. Try deleting everything you can track down (make sure first of all that you were in the correct library folder--I mean the one at the top level of the hard drive, not system>library or your username>library), then create a new administrative user and try the install from there.

                   

                  You must have rosetta installed, you know. It's not automatic in 10.6--you have to choose to install it.

                  • 6. Re: PSE 4 crashes on install on Snow Leopard
                    hoodsmom Community Member

                    I was successfully able to install PSE4 on a almost-new installation of Snow Leopard, but not without difficulty - and my problem was not the same as the original poster's (and I did install Rosetta).

                     

                    My problem was that entering the serial number somehow did not create the critical document

                     

                    /Library/Application Support/Adobe/Adobe Registration Database

                    or it got created with a file size of 0.

                     

                    So the installation process finished but the program wouldn't launch (what kind of stupid program doesn't have a way to re-enter your serial number before shutting down!!!)

                     

                    I dragged a backup copy of the critical file into the correct location, and so far, so good - at least the program has launched several times without crashing.

                    • 7. Re: PSE 4 crashes on install on Snow Leopard
                      Barbara B. ACP/MVPs

                      Interesting. I had that problem with PSE 3 but not PSE 4.

                      • 8. Re: PSE 4 crashes on install on Snow Leopard
                        mikemcfad Community Member

                        I can add to the thread above: I upgraded to Snow Leopard on Friday. Ran the latest update and almost ALL applications I use are more unstable under Snow Leopard than under Leopard. Photoshop crashes on saving with regular monotony, even Mac Mail (integrated with OSX-SL by Apple !) crashes regularly.

                        It is disgraceful that Apple has released SL without properly testing compatibility. If this were Microsoft with a new version of Windows, the whole world would be chanting for scalps !

                        In order to return to normal productivity levels, I have resorted to restoring my system to Leopard.


                        I am so totally dissappointed with Apple on this one. Stop the self-congratulatory hype, and get busy fixing these horrors !

                        • 9. Re: PSE 4 crashes on install on Snow Leopard
                          Barbara B. ACP/MVPs

                          If everything is crashing, then your problems are with your system, not with Elements. I'd suggest the apple discussions are the place to post your problems, assuming you do want help and not just to vent.

                           

                          In the meantime, I'd just restore your system backup. You did make a complete backup before upgrading, right?

                          • 10. Re: PSE 4 crashes on install on Snow Leopard
                            mikemcfad Community Member

                            I did not say "everything" is crashing; but pretty much all the major Adobe CS4 products are more unstable.

                             

                            Nope, it's not my system. Especially since I have been using Leopard on my 24" Aluminium iMac for a year with hardly any crash problems.

                             

                            I post this not just to "vent", but to warn those considering upgrading to SL and who rely heavily on Adobe products (like me) to hold off until Apple / Adobe get the bugs ironed out.

                             

                            Yes, it is most certainly likely to be an Apple SL problem and not an Elements/Adobe problem. But since it is Adobe users that are being impacted here, I though it a good idea to share my experience here.....? Believe me, I have visited the Apple discussions too and shared my experience; and found many other frustrated Adobe users having a similar problem.

                             

                            As stated in my first post, I have restored to good old Leopard and thankfully am back to a robust and stable system.

                             

                            I hope someone on this thread finds my input informative and helpful.

                            • 11. Re: PSE 4 crashes on install on Snow Leopard
                              RBD100 Community Member

                              You are quite right about this, Mike. There are major problems with Adobe products on Snow Leopard; in spite of all the nice suggestions here, I was never able to even install PSE 4 on my Mac with Snow Leopard, so I agree with you, Adobe has a lot of work to do. I personally find it frustrating and mystifying that the "top tier" software companies like Adobe do not seem to be able to work with OS companies like Apple in ADVANCE of a new OS release to make sure their programs actually work on the new operating system. For unclear reasons, I find that smaller, niche companies tend to do better about having their software compatible with new OS releases.

                               

                              Adobe: please let your users know you acknowledge these problems rather than suggesting arcane and ineffective "workarounds" that we should not have to be doing to run your software on Snow Leopard.

                              • 12. Re: PSE 4 crashes on install on Snow Leopard
                                Barbara B. ACP/MVPs

                                So you aren't even using PSE? Then you should post this in the appropriate forums, not here.

                                • 13. Re: PSE 4 crashes on install on Snow Leopard
                                  Barbara B. ACP/MVPs

                                  Adobe is NEVER going to put itself out to make an older unsupported version run on a new OS, I'm afraid.

                                  • 14. Re: PSE 4 crashes on install on Snow Leopard
                                    Tim Diller Community Member

                                    I have also had trouble with PSE 4 after installing Snow Leopard. My Mac Mini regularly crashes. Just goes straight to a blank blue screen and then restarts. One guaranteed trigger is to try to change or set a font in a text box. Fortunately, my MM restarts a whole lot faster with Snow Leopard, but that's small consolation for not being able to use PSE 4.

                                    Things I've tried already with no success:

                                    -Trash the prefs

                                    -Trash the TWAIN driver

                                    -repair permissions

                                    -reinstall Java 1.5.0 (to fix a problem with a different program)

                                     

                                    Can anyone give any help?

                                    Thanks in advance.

                                     

                                    PS: BTW Barbara, I posted over on the Apple forums and did the above based on your advice there. I figured this is a better place to continue the troubleshoot.

                                    • 15. Re: PSE 4 crashes on install on Snow Leopard
                                      Barbara B. ACP/MVPs

                                      First try creating a new user and running PSE there. Does it work in the new account?

                                       

                                      If it crashes there, I think this sounds like maybe another manifestation of the big font scanning problem in Leopard. I don't think there's an overall solution yet, but some people have had success in going to font book and resolving all duplicate fonts, then checking for older Type 1 fonts and putting those aside. I'd try validating your fonts and resolving duplicates in Fontbook.

                                      • 16. Re: PSE 4 crashes on install on Snow Leopard
                                        Barbara B. ACP/MVPs

                                        Also, when you trashed the prefs, did you get the Opera preferences?

                                        • 17. Re: PSE 4 crashes on install on Snow Leopard
                                          Tim Diller Community Member

                                          I did trash the Opera preferences as well. I'll have to try the Font Book resolution. I noticed that there were some duplicate fonts, but I'll have to go through and resolve them all. I'll report back tonight after I try this solution.

                                          • 18. Re: PSE 4 crashes on install on Snow Leopard
                                            Barbara B. ACP/MVPs

                                            I would also make sure to try a new user account, just to check if there's some conflict with something else in your existing account.

                                            • 19. Re: PSE 4 crashes on install on Snow Leopard
                                              ericb007man Community Member

                                              Thanks fo rthe Adobe Registration Database tip. I found mine. However, it was 4KB and had all the pertinent information.

                                               

                                              This is how I "fixed" the problem:

                                               

                                              I trashed the Adobe Photoshop Elements 4 application folder.

                                               

                                              Logged out.

                                               

                                              Logged in.

                                               

                                              Reinstalled from the original 4.0 disk (I did not launch PSE after installation)

                                               

                                              Downloaded and installed the Adobe Photoshop Elements 4.0.1 updater

                                               

                                              Then launched PSE. The send registration screen popped up, I filled it out and PSE launched fine. The updater asked for some other updates like Bridge 1.0 and something else.

                                               

                                              I hope this helps!!!

                                              • 20. Re: PSE 4 crashes on install on Snow Leopard
                                                Barbara B. ACP/MVPs

                                                Thanks for letting us know what worked for you. Glad you got it running.

                                                • 21. Re: PSE 4 crashes on install on Snow Leopard
                                                  ericb007man Community Member

                                                  Glad I could contribute a solution!