Captivate Doesn't Capture Screen Toast

[ZZPluralZA]

Hello,

We developed an application that notifies users of changes with a screen toast. We went to use captivate to begin developing training material and Captivate does NOT capture the screen toast??!! I'm doing full screen captures which works great as it captures mouse action, the entire desktop, audio, everything BUT the screen toast???

What am I missing??

JB

[Captiv8r]

Hi there

Have you tried using the Print Screen key?

I'm uncertain about exactly what a "Screen Toast" is. Can you please capture an image of the feature and insert it into a post using the Camera icon so we might fathom what you are expecting to see?

Cheers... Rick

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[ZZPluralZA]

A screen toast is a windows form with a pretty skin. For some reason during Capture they toast appears as it should but Captivate does not get it?

[Captiv8r]

Hi again

Thanks for the example. Almost thought you didn't supply one as it wasn't visible straight away. Then noticed you elected to attach instead of using the Camera. But at least we can see what you are talking about!

So you taught an old dog a new term. I'd never heard of Screen Toast prior to today.

I'm wondering if what you are seeing is occurring in a "layered" window. I don't believe Captivate captures these beasties. You also see it when you try to capture some full motion clips. As these sometimes appear in layered windows, all you get in Captivate is a blank area where you expected to see the video.

Assuming you are able to capture the area using something like SnagIt, you could insert the "toast" as a separate image object and time accordingly or possibly merge into the background after properly placing it.

You should also report this as a bug to Adobe. (Link for doing that is in my sig line.)

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[Guest]

Hi ZZPluralZA,

Are you able to get the screen toast ( Rick, i have to admit even I have heard this term for the first time ) of Outlook with FMR in Adobe Captivate. Btw what version of Captivate are you using?

-Manish

http://blogs.adobe.com/captivate

[Guest]

Did anyone find the solution to this? I am having the SAME problem with a form - using Captivate 4. It is getting all the other recording but missing this part of the form that opens up ---- i really need a solution to this problem!!! Please help!!

[Guest]

Hi there,

As Rick pointed out earlier, the best way to ensure you get a screen event is to use the Print Screen key. In addition you could also check to see if the option Capture interim screenshot is enabled int the Preferences (Edit > Preferences > Recording > Settings) as shown in the screen shot I have included below.

HTH

Best - Mark

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