The credit card that we were using for recurring billing expired, and now I'm not able to re-subscribe to our Connect Pro service for the same meeting URL:
Under the Credit Card Information tab, I'm not allowed to re-submit a new card for this.
I want to give Adobe money, preserve my existing conference room URL, and this is proving very difficult.
We created a new meeting URL, and subscribed to that, but it caps participants to 5 users max. I think previously, there was a higher cap?
Suggestions on how to get the old URL re-activated online (ie so I don't have to call anyone to do this? They seemed quite confused last time and I had to call several phone numbers before giving up).
Have you tried using the online chat at adobe.com? That might be an alternative to telephone?
matt rock | Technical Response Team, Connect | adobe systems
I will give it a shot but keep this question open until everything is resolved. Thanks. (I can't easily find the Chat from within the Connect URL), will look for it elsewhere.
Can't find the Chat button.