3 Replies Latest reply on Nov 2, 2009 1:15 PM by DealBase

    How to re-subscribe and/or preserve my meeting URL?


      The credit card that we were using for recurring billing expired, and now I'm not able to re-subscribe to our Connect Pro service for the same meeting URL:




      Under the Credit Card Information tab, I'm not allowed to re-submit a new card for this.


      I want to give Adobe money, preserve my existing conference room URL, and this is proving very difficult.


      We created a new meeting URL, and subscribed to that, but it caps participants to 5 users max. I think previously, there was a higher cap?


      Suggestions on how to get the old URL re-activated online (ie so I don't have to call anyone to do this? They seemed quite confused last time and I had to call several phone numbers before giving up).