Cap 4 Corrupts on image drag and drop

[iam_cuculain]

Hi All,

I have run into a very frustrating problem with Cap 4. I will be working along creating slides then when I drag and drop a JPEG image into the movie:

1. the timeline on that side disappears 2.the project corrupts and will not save or open previously saved project.

Anyone have any ideas?

Thanks

[Captiv8r]

Hi there

Perhaps try first saving the image, then using the Insert > Image menu command. See if that results in better behavior.

Cheers... Rick

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[iam_cuculain]

Thanks for the quick reply, I tried that and when I click on the Insert>image the entire slide timeline disappears and nothing else happens. I know from past experience if I just close the project it will reopen at the same point. If I save the project at this point it will not open, I believe this is where is is being corrupted.

[www_cpguru_com]

Any chance you are using CMYK based images? I have had similar experiences when wrongfully importing CMYK formatted JPG images into Captivate. If that is the case then recode them to RGB JPG and it should work.

/Michael

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[iam_cuculain]

Thanks Michael,

Is there an easy way to tell how a JPG is formatted?

Regards

Bill

William Hanner

Flight Ops LMS Administrator

Curriculum Developer

Pinnacle Airlines

901-348-2445

[Lilybiri]

Do you by any chance have Adobe Bridge? Color Mode is visible in the Metadata of the picture. This is of course also the case in bitmap processing software such as Photoshop, Photoshop Elements.

Lilybiri

[iam_cuculain]

Thanks, I have Photoshop, I will look into it.

Bill

William Hanner

Flight Ops LMS Administrator

Curriculum Developer

Pinnacle Airlines

901-348-2445

[Lilybiri]

Fine, Color Mode in Photoshop is found under Image, Mode. It is also directly visible in the Channels panel (CMYK has 4 channels, RGB has three).

Lilybiri

[iam_cuculain]

Very Good, Thanks I found it and all the pictures are RGB.

Bill

William Hanner

Flight Ops LMS Administrator

Curriculum Developer

Pinnacle Airlines

901-348-2445

[Captiv8r]

Inquiring minds want to know. Did changing the format resolve the issue?

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[Lilybiri]

Hello Rick,

The format did not have to be changed, it was RGB color mode. So this is not the cause of the problem.

Lilybiri

[iam_cuculain]

I discovered all of the pictures were RGB, so that does not appear to be the problem. I am not sure where the corruption originates but I am bracketing the project production to see if I can isolate the problem. The first symptom is the whole timeline disappears; the project is corrupt at this point.

Thanks for your help and interest.

Bill

William Hanner

Flight Ops LMS Administrator

Curriculum Developer

Pinnacle Airlines

901-348-2445

[www_cpguru_com]

Hi Bill,

I tried using drag & drop to add images in Captivate today and I didn't encounter any specific problems. It does however seem like the images are bigger in size (kb) when adding images like this.

The answer from ScottPakis in this thread: http://forums.adobe.com/thread/510007?tstart=0 gave me an idea - could you check how many dpi your images are? I have had problems with images with 300 dpi so perhaps that could be your problem. They should be 72 dpi, which is the standard web format.

/Michael

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Visit my Captivate blog with tips & tricks, tutorials and Widgets.

[www_cpguru_com]

Took way to long to reply so Lilibiry and you had already sorted it out ;o)

Well.. I had hoped your images would have been CMYK because that would have been an easy fix then.

At the moment I don't have any idea of why this is happening to you. Will try and do some experiments here myself.

/Michael

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Visit my Captivate blog with tips & tricks, tutorials and Widgets.