13 Replies Latest reply: Nov 13, 2009 8:21 AM by DP_MC RSS

    Form with user rights enabled works only on some machines.

    DP_MC Community Member

      I have created a pdf which contains video media. To this I have attached an acrobat created form with user rights extended. When sending to a number of respondants, some are able to open and fill in the form then return the form (as a pdf) while others experience a 'this operation is not permitted' message.

       

      The media pdf is created in Acrobat 9 pro on Windows XP platform and the form in Acrobat  as well. The form has three drop down menus and three fields to be filled in.

       

      If the form is sent on it's own,  everyone is able to access it.  It is only when the form is sent as an attachment to the video media pdf that this problem is experienced.The pdf needs to be backward compatible to Acro7.

       

      My problem is I cannot understand why this works with some respondants and not with others. (These are not coprorates but individuals.)

       

      Will appreciate help. Deadline is past.