I am suddenly having the same problem. I am being denied access to all my sites...with the message "Access denied. The file may not exist or there may be a permissions problem." I've never been more frustrated with any program than Contribute. Have you had any luck sorting out the problem? I am on hold at Adobe Support.....25 minutes and counting...
I am having the same problem. Held 50 minutes then passed round, told had to go to web site for support. Completely described problems and submitted. told 48 hour response. Still waiting. The service on this sucks. Any ideas? Does front page work on a mac?
Yes, I did solve it. Adobe offered no support for CS3 so forget that.
I dumped all my website connections and reconnected them. One, hosted at
GoDaddy still didn't work so I contacted them. The tech guy and I finally
tried using the ftp numerical address not the url and for some reason that
worked. I have no idea why it happened but I did recently have the video
card on my computer...maybe something to do with permissions changed.
Good luck...I almost updated to CS4 to get the support but really didn't
want to as I don't use Contribute that much.
How did you use the numerical ftp in Contribute? When I try to enter that it gives me an error and says it is not an accepted ftp address. The numerical one I have starts with ftp:// and Contribute wants ftp.website.com. Any suggestions?
If the IP address of your server is like 188.8.131.52, then, in the connection wizard in Contribute, for FTP server name, you can provide this IP address. So instead of ftp.mysite.com, you can give 184.108.40.206 or ftp://220.127.116.11.
Hope this helps.
We just moved our website to a SFTP server and I am having the exact same problems. This is incredibly frustrating. I am going to try the the numeric URL and see if that helps. If no, I will ask everyone to install CS4. Thanks for the help!