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I'm having this problem in Captivate 3. I seem to have it with every project, but it's usually just one or 2 audio files/slides that are affected so it's easy to export the audio file, delete both the correct and incorrect and reimport them. But this time, I have 21 slides that have the wrong audio when published. How can I keep this from happening time and time and time again! Is it a bug that should be reported or operator error?
Any suggestions would be very welcome!
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Hi,
Try to import all the slides from the project to a new blank Captivate project.
Suppose File1.cp is the project which gives you problems after publishing.
1. Then launch Captivate and open File1.cp project.
2. Launch another instance of Captivate and open a new blank project.
3. In the new project go to File > Import > Slides and Objects and browse to 'File1.cp'
Now publish this newly created project and check if the issue is resolved.
Regards,
Mukul
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I had the same problem, so I came on this forum and tried out the two suggestions provided. Renaming the slides doesn't work.
Exporting the slides to a new file does work, but it's tedious and time consuming and I found that it causes some of the objects to rescale.
Anyway, I have GOOD NEWS. I have figured out what causes it and how to fix it, and I've had success with it.
For some reason, it's the audio file itself (the actual .wav) that takes the same name as another slide. For example, Slide 3 and Slide 22 in my project would play the wrong audio when published, even though each individual slide had its own audio. When I looked further, I discovered that even though the slides were separately named, the .wav file on both (tho different audio) was named Recording22 and thus Captivate became confused by which to play for each slide.
This is the solution!!:
1. Click on the audio icon on the slide in the filmstrip (the little speaker image) and select Export.
2. Choose a folder to save the audio file in.
3. It will generate a warning telling you that an audio file with that name already exists. Choose 'Rename.'
4. Save it under a different name.
5. Click on the audio icon again and click 'Remove.'
6. Right-click on the slide (once the audio has been removed) and select Audio>Import to slide.
7. Locate the audio file you just saved and import it.
Now Captivate will recognize two different .wav file names and assign them to the appropriate slides without mixing them up. Hope this helps! I know this issue frustrated me for days so if anyone else comes across it I'd like to spare them the pain!
Shealene
Message was edited by: shealene NOTE: It's possible that Captivate won't prompt you to rename if you've never exported the .wav file before. If this is the case, simply export the audio on both slides that have the same named .wav file. If you aren't sure which slide is sharing the .wav name, locate the folder you exported the file to. The number of the file (Recording##) is the number of the slide that shares the .wav name.