Digital Signature prevents submit via email and print

[Former Community Member]

A form works perfectly well until I insert a digital signature into a digital signature box.  So if the digital signature box is empty the buttons still work but sign the wrecked thing and nothing works anymore.  I have created new signatures but nothing seems to work.  Can you shed any light on this?

[Former Community Member]

Can you post the form that is causing the problem?

Thanks

Steve

[Former Community Member]

Thanks.  I am in a large corporation and I am beginning to think it may have something to do with where the signatures are stored. 

[Former Community Member · Accepted solution]

The problem is that the "Lock Fields After Signing" property is enabled (see attached screen shot).  Buttons are considered fields, therefore when the signature is applied, the buttons are locked and can no longer be clicked.  To fix this you can disable the property, or better yet create a field collection and select the specific fields that you want to lock if a signature is applied.

Regards

Steve

[Former Community Member]

"Ker--clink"  The sound of pennies dropping.  Thank you.  I should have known that.  I very much appreciate your help