Just to preface this: I am not an IT specialist/technical
person. Unfortunately my company does not subscribe to Adobe
Support services...really hoping someone in the forum will want to
help!
When I generate WebHelp in single source layout, it does not
display all content in the right hand pane. It generates
"successfully" but one or two topics are missing each time I
generate Webhelp. It is totally at random, i.e. not always the same
topics are affected. After this happens I have to delete and
replace these topics in the TOC but the problem happens all over
again (although usually to a different topic!).
I have changed invalid characters in the file names (as
recommended in the Help topic) but no difference. BTW uppercase has
been used in some file names (although the problem occurs to upper
and lower case titled topics).
RH projects must be on your local drive except where source
control is used. Move it to a local drive and see if it works OK
then.
Also RH6 projects don't have an MPJ file. Are you perhaps
trying to open the project from a file that should have been
deleted? There should be an XPJ file, for both X5 and RH6.
Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.
Thank you very much for you advice. Sorry for the delay in
replying.
Over the past week I have been helped by an IT professional
who identified that the source project had indeed been set up on a
shared network drive and the project was being compiled to the same
drive. She fixed this problem by moving it to my hard drive (plus
we backed up the project by copying it to my personal network
drive).
However I am still getting blank topics (file size 0 KB,
average 3-4 topics at random) in the compiled version. The IT
professional had co-incidentally been using WebHelp this year and
experienced the same problem (it was reported to Adobe but no
response). She showed me a workaround - copying from the source
into the compiled version - replacing the empty files.
Do you know whether or not this is a known problem and if
there is a fix - or are we doing something wrong? By the way I have
had this problem in both v 5.5 and 6.0.
Adding source files to the output folder will not look
pretty. Open one of each in Notepad and see how much formatting
information RH adds in the generation process.
Try this:
In the RH project:
1. Create a new WebHelp layout (call it TestWeb or whatever).
2. In the Properties for this new layout, select an entirely
new location for generating the output.
3. If you also publish output to a server, select an entirely
new location for publishing that output.
4. Generate[& publish] the output using this new layout.
5. See what happens.
Is there anything unusual about the topics that come out
blank? Are they always the same ones? What do they have in common?
What does the html code look like, compared with a topic that's OK?
7
Replies
AdChoices