Generating a pdf file in RH8

[mk8onoiml8]

Try as I might, and having read many, many, many posts, etc., etc., I am still unable to generate a pdf from my HTML RH8 file (and yes, I ask it to convert to Word, then pdf).  The following is the output message that I receive:

Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204

Building Z:\BusinessCenter\Business_Center_Online_Help.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 3 seconds.
Preparing environment...
Printed Document Generator Environment: Word 12.0.6504,  OS 5.1.2600, RAM 2007 M Bytes
Building Printed Documentation 'Business Center Online Help'...
Building Single Document 'Business_Center_Online_Help.doc'...
Building 'Title Page'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'Notice of Proprietary Information'...
Processing 'Business Center User Guide-V 1'...
Warning: style (p.StyleStyleStylenotesCenteredLeft18ptCenteredLeft) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Saving 'Business_Center_Online_Help.doc'...
Generating 'Business_Center_Online_Help.pdf'...
Failed the generate PDF file 'Z:\BusinessCenter\Business_Center_Online_Help.pdf'...
Failed to save 'Business_Center_Online_Help.doc'...
Cleaning up temporary files...

Internal error encountered,  Failed to generate Printed Documentation.

Just to answer some questions before they're asked:

1. HTML doc was originally created in RH5;
2. Upgraded to RH8 and imported file;
3. Tried the suggested ".dll" workaround;
4. Trying to save pdf output locally, not on a network;
5. Thought maybe it was hanging on the one style warning -- but doesn't seem to be the case;
6. Have read through and followed several other helpful tips in terms of getting the pdf to generate.

No luck, and getting frustrated.  Can anyone help?

[RoboColum_n_]

Check that you have all the RH8 updates installed. You can check via the Help > Updates menu item. If you have done that and you still have problems, try creating a new Printed Documentation single source layout folder. Note I said "new" not "duplicate". I also just wanted to check that the actual RoboHelp project isn't sat on a network drive like your Z: drive. If it is, move it to a local drive.

Try these and let us know how you get on.

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[Peter Grainge]

Colum has picked up on whether or not the project is on your local drive. It is also necessary to generate to a local drive.

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See www.grainge.org for RoboHelp and Authoring tips

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[mk8onoiml8]

Hi Peter -- thanks for your reply. I had actually picked up in some of your postings from earlier this year to be sure to generate to a local drive.  Still having the same problem; but I'm stubborn and will keep on until I find the fix.

[MergeThis]

"Warning: style (p.StyleStyleStylenotesCenteredLeft18ptCenteredLeft) is not defined and will be mapped to 'Normal'." You might want to look into that one; there's no telling how long the effects of this might linger, beyond the instance that prompted that error message.

You might also try a completely new layout (not a duplicate of the current layout, but an entirely new layout), generating to a completely new location. Sometimes layouts get corrupted and can't be repaired, whereas a new layout has proven to be quite beneficial in many cases here in the forum.

Good luck,

Leon

[mk8onoiml8]

Hi Colum -- thanks for your reply.  I had recently checked Updates (both RoboHelp and Adobe) to make certain that I had all the latest (I do).  I created a new Printed Documentation folder, and I made sure that I was saving not to a network drive, but to my computer's C:\ drive.  Still getting the same response.  Do you have any other suggestions?

[Nick27]

Maybe not ideal, but I had a similar problem and the DLL fixes didn't work nor did publishing locally etc etc....

My solution was to install a newer version of acrobat, which fixed it.

you could even try re-installing your existing version.

http://forums.adobe.com/thread/500866?tstart=0

though my thread related to generating with a SWF, this was NOT the cause of the error. I never figured it out, but an acrobat update worked.

Nick