12 Replies Latest reply: Sep 3, 2010 3:28 PM by parvesh.kumar RSS

    Help With Crash Code  In PRE8 Please

    GEAtkins

      In an interest to turn some of my recent discussions in a more positive direction and in keeping with the primary function of this forum (seeking advice and solutions) and in a further effort to not continually ***** about PRE8, can someone please help with and interpret the following crash codes recently generated by PRE8?

       

      Thanks in advance for any help.

       

      Glenn

       

      Description

      A problem caused this program to stop interacting with Windows.

       

      Problem signature

      Problem Event Name:                      AppHangXProcB1

      Application Name:                           Adobe Premiere Elements.exe

      Application Version:                         8.0.0.0

      Application Timestamp:                   4aa5c87c

      Hang Signature:                                ba8e

      Hang Type:                                        32

      Waiting on Application Name:       ElementsOrganizerSyncAgent.exe

      Waiting on Application Version:    8.0.0.0

      OS Version:                                        6.0.6001.2.1.0.256.1

      Locale ID:                                           1033

      Additional Hang Signature 1:         cb0b340a390054264815ceb8e3574d53

      Additional Hang Signature 2:         84f3

      Additional Hang Signature 3:         f0a90877ec38c16fd285cc410c83433d

      Additional Hang Signature 4:         ba8e

      Additional Hang Signature 5:         cb0b340a390054264815ceb8e3574d53

      Additional Hang Signature 6:         84f3

      Additional Hang Signature 7:         f0a90877ec38c16fd285cc410c83433d

       

      Extra information about the problem

      Bucket ID:                                          749899167

       

       

      Description

      A problem caused this program to stop interacting with Windows.

       

      Problem signature

      Problem Event Name:                      AppHangXProcB1

      Application Name:                           Adobe Premiere Elements.exe

      Application Version:                         8.0.0.0

      Application Timestamp:                   4aa5c87c

      Hang Signature:                                ba8e

      Hang Type:                                        32

      Waiting on Application Name:       ElementsOrganizerSyncAgent.exe

      Waiting on Application Version:    8.0.0.0

      OS Version:                                        6.0.6001.2.1.0.256.1

      Locale ID:                                           1033

      Additional Hang Signature 1:         cb0b340a390054264815ceb8e3574d53

      Additional Hang Signature 2:         84f3

      Additional Hang Signature 3:         f0a90877ec38c16fd285cc410c83433d

      Additional Hang Signature 4:         ba8e

      Additional Hang Signature 5:         cb0b340a390054264815ceb8e3574d53

      Additional Hang Signature 6:         84f3

      Additional Hang Signature 7:         f0a90877ec38c16fd285cc410c83433d

       

      Extra information about the problem

      Bucket ID:                                          749899167

       

      Description

      A problem caused this program to stop interacting with Windows.

       

      Problem signature

      Problem Event Name:                      AppHangXProcB1

      Application Name:                           Adobe Premiere Elements.exe

      Application Version:                         8.0.0.0

      Application Timestamp:                   4aa5c87c

      Hang Signature:                                ba8e

      Hang Type:                                        32

      Waiting on Application Name:       ElementsOrganizerSyncAgent.exe

      Waiting on Application Version:    8.0.0.0

      OS Version:                                        6.0.6001.2.1.0.256.1

      Locale ID:                                           1033

      Additional Hang Signature 1:         cb0b340a390054264815ceb8e3574d53

      Additional Hang Signature 2:         84f3

      Additional Hang Signature 3:         f0a90877ec38c16fd285cc410c83433d

      Additional Hang Signature 4:         ba8e

      Additional Hang Signature 5:         cb0b340a390054264815ceb8e3574d53

      Additional Hang Signature 6:         84f3

      Additional Hang Signature 7:         f0a90877ec38c16fd285cc410c83433d

       

      Extra information about the problem

      Bucket ID:                                          749899167

       

       

      Description

      A problem caused this program to stop interacting with Windows.

       

      Problem signature

      Problem Event Name:                      AppHangB1

      Application Name:                           Adobe Premiere Elements.exe

      Application Version:                         8.0.0.0

      Application Timestamp:                   4aa5c87c

      Hang Signature:                                af71

      Hang Type:                                        0

      OS Version:                                        6.0.6001.2.1.0.256.1

      Locale ID:                                           1033

      Additional Hang Signature 1:         37a5e7ba79ac8a533571e7d8f2e8acd0

      Additional Hang Signature 2:         d900

      Additional Hang Signature 3:         431be4795d1c061aba02734aa57c4950

      Additional Hang Signature 4:         af71

      Additional Hang Signature 5:         37a5e7ba79ac8a533571e7d8f2e8acd0

      Additional Hang Signature 6:         d900

      Additional Hang Signature 7:         431be4795d1c061aba02734aa57c4950

       

      Extra information about the problem

      Bucket ID:                                          811067413

       

      Description

      A problem caused this program to stop interacting with Windows.

       

      Problem signature

      Problem Event Name:                      AppHangB1

      Application Name:                           Adobe Premiere Elements.exe

      Application Version:                         8.0.0.0

      Application Timestamp:                   4aa5c87c

      Hang Signature:                                7008

      Hang Type:                                        0

      OS Version:                                        6.0.6001.2.1.0.256.1

      Locale ID:                                           1033

      Additional Hang Signature 1:         f0af3d01fb74f43241231d4e61778ffa

      Additional Hang Signature 2:         0fb3

      Additional Hang Signature 3:         a5f1d311bc7bfa26f067b42cbdeac6af

      Additional Hang Signature 4:         7008

      Additional Hang Signature 5:         f0af3d01fb74f43241231d4e61778ffa

      Additional Hang Signature 6:         0fb3

      Additional Hang Signature 7:         a5f1d311bc7bfa26f067b42cbdeac6af

       

      Extra information about the problem

      Bucket ID:                                          781893170

        • 1. Re: Help With Crash Code  In PRE8 Please
          the_wine_snob CommunityMVP

          Probably not as directly, as it would be nice to provide, but this ARTICLE might help you find some useful "clues," as to what was happening with your system, when you had the app-crash.

           

          I have had great results from following the general guidelines in that article. Yes, there are tons of cryptic code that even MS engineers cannot read, but there are often real "gems," that point to solutions.

           

          That would be my starting point.

           

          Good luck,

           

          Hunt

          • 2. Re: Help With Crash Code  In PRE8 Please
            Kodebuster Community Member

            It could be a confict within Vista with Drivers, MS Services and Adobe PE.

             

            Revew this Support Doc from Microsoft and you can try a CleanBoot as describe to help isolate the issue:

             

            http://support.microsoft.com/kb/929135

             

            I got here by a Google of your Vista Error Code ~ "AppHangXProcB1", which turned up quite a few related links.

             

             

             

             

             

             

            Many of them pointed to iExplore.exe, so maybe a CleanBoot might help to isolate what's taking place...

             

             

             

            Good Luck...

            • 3. Re: Help With Crash Code  In PRE8 Please
              GEAtkins Community Member

              i am looking in to this.  thanks.  here is some more info:

               

              <?xml version="1.0"?>

              <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

              <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

              <time year="2009" month="11" day="12" hour="22" minute="4" second="1"/>

              <user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

              <system platform="windows" osversion="6.0.6001 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU T9550 @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

              <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x695e4120">

              <backtrace crashedThread="0">

              <thread index="0">

              <stackStatement index="0" address="0x695e4120" symbolname="unknown"/>

              </thread>

              </backtrace>

              <registerSet>

              <register name="EAX" value="0x1a3bdfe0"/>

              <register name="EBX" value="0x00000000"/>

              <register name="ECX" value="0x76f9861f"/>

              <register name="EDX" value="0x1a3bdfe0"/>

              <register name="ESI" value="0x00000002"/>

              <register name="EDI" value="0x1aeb3540"/>

              <register name="ESP" value="0x1a77f540"/>

              <register name="EBP" value="0x00000007"/>

              <register name="EIP" value="0x695e4120"/>

              <register name="EFL" value="0x00010202"/>

              </registerSet>

              <binaryImageSet>

              </binaryImageSet>

              </crash>

              <reproSteps>

              </reproSteps>

              </crashreport>

              • 4. Re: Help With Crash Code  In PRE8 Please
                the_wine_snob CommunityMVP

                Now, the "access violation," indicates to me that something is not reporting memory usage correctly. This might be with physical RAM, or with regards to Windows Virtual Memory, i.e. the Page File.

                 

                Prior to an NLE session, I do the steps outlined in this ARTICLE to clean out anything that might get in the way.

                 

                Hopes that something helps,

                 

                Hunt

                • 5. Re: Help With Crash Code  In PRE8 Please
                  VDOSurfer Community Member

                  I assume you are trying to resolve the crash reporter log to find out what went wrong and how to avoid/correct/work around it. So if you could explain what led to the crash, as in the steps you performed, that could be useful...

                   

                  Happy to help.

                  • 6. Re: Help With Crash Code  In PRE8 Please
                    GEAtkins Community Member

                    This program has crashed on me every single time I have tried to use it.  It seems to be random but ranges from things like trying to insert clip art to trying to change the disk menus on a project.

                     

                    Glenn

                    • 7. Re: Help With Crash Code  In PRE8 Please
                      VDOSurfer Community Member

                      There are some useful links in this forum

                      http://forums.adobe.com/community/premiere/premiere_elements/premiere_elements_faq

                      http://forums.adobe.com/community/premiere/premiere_elements/premiere_elements_tips

                       

                      And beyond this you could let us know what is your system configuration. You mentioned cliparts.. Are they the HD animated ones by any chance? They could consume resources that the PC might not have. And crash..

                       

                      Is there any specific project settings that is causing havoc? Specific clip?

                       

                      Just some questions to help us point to a solution.

                      • 8. Re: Help With Crash Code  In PRE8 Please
                        the_wine_snob CommunityMVP
                        It seems to be random but ranges from things like trying to insert clip art to trying to change the disk menus on a project.

                         

                        Can you give us the details of exactly (step-by-step with details) what you are doing with the Menus and the clipart? There might well be something there.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Help With Crash Code  In PRE8 Please
                          GEAtkins Community Member

                          Here are the steps exactly as tyeh occured for the latest crash, which is prett much like allthe others.

                           

                          Enjoy.

                           

                          Glenn

                           

                          1.       Launched PRE8

                          2.       Opened a project from the welcome screen.  Project consists of DV-AVI files from a Canon GS400.  Project is 23 minutes and 39 seconds in duration.

                          3.       Resized the timeline using the “+” and “-“ clickies.

                          4.       Clicked the Edit tab.

                          5.       Clicked Transitions.

                          6.       Clicked the existing “Stretch In” transition on Video Track 1 and pressed the “Delete” key.

                          7.       Clicked and dragged the “Cross Zoom” transition between the first and second clip on Video Track 1, where the “Stretch In” transition was previously located.

                          8.       Rendered the Timeline by pressing “Enter.”

                          9.       Previewed the video near the newly added “Cross Zoom” transition.

                          10.   Double clicked the transition in the Timeline and scrubbed the duration to approximately 5 and a half seconds.

                          11.   Rendered the Timeline by pressing “Enter.”

                          12.   Previewed the video near the just lengthened “Cross Zoom” transition.

                          13.   Saved the project by pressing the “Save” icon near the top right hand corner of the program.

                          14.   Clicked the “Disk Menus” and selected the “Holiday and Events” drop down.

                          15.   Selected the “Blinking Lights” menu and clicked on “Apply.”

                          16.   Clicked the “Preview” button.

                          17.   Clicked “Play” in the “Preview” window and allowed the video to play for a few seconds and clicked “Pause ||”.

                          18.   “X’ed” out of the “Preview” window and clicked the “Done” button.

                          19.   Clicked the “Edit” tab and clicked “Clip Art.”

                          20.   Scrolled down the “Clip Art” window and clicked and dragged the “Travel Compass” to Video Track 2 at the 56 second mark.

                          21.   Rendered the Timeline by pressing “Enter.”

                          22.   Previewed the video near the just-entered clip art.

                          23.   Moved the Timeline indicator over the Travel Compass clip art in Video Track 2.

                          24.   Right clicked the Travel Compass in the Preview window and changed the Magnification to 25%.

                          25.   Clicked “Undo” 4 times and clicked “Redo” 4 times.

                          26.   Rendered the Timeline by pressing “Enter.”

                          27.   Right clicked the Preview window and changed the Magnification to “Fit.”

                          28.   Previewed the Timeline near the Travel Compass clip art.

                          29.   Selected the “Travel Compass” clip art in Video Track 2 and pressed “Delete.”

                          30.   Went to pick up my daughter and returned 20 minutes later.

                          31.   Rescued the laptop from sleep.

                          32.   Clicked the Effects button.

                          33.   Under “GPU Effects” clicked and dragged the “Ripple (Circular)” effect to the second clip on Video Track 1.

                          34.   Rendered the Timeline by pressing “Enter.”

                          35.   Scrubbed the Timeline to before the video clip with the recently added “Ripple” effect.

                          36.   The program crashed without warning with the following Crash Data.

                          37.<?xml version="1.0"?>

                          38.<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

                          39.<crashreport version="1.1" crVersion="" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">

                          40.<time year="2009" month="12" day="11" hour="20" minute="53" second="56"/>

                          41.<user guid="cfdfd962-310b-40bf-8e0a-9914df84cd5a"/>

                          42.<system platform="windows" osversion="6.0.6002 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="3065" machine="Intel(R) Core(TM)2 Duo CPU     T9550  @ 2.66GHz" model="x86 Family 6 Model 23 Stepping 10" cpuCount="2" cpuFreq="2660 MHz" busFreq="" locale="English (United States)"/>

                          43.<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x199568ef">

                          44.<backtrace crashedThread="0">

                          45.<thread index="0">

                          46.<stackStatement index="0" address="0x199568ef" symbolname="unknown"/>

                          47.<stackStatement index="1" address="0x19956995" symbolname="unknown"/>

                          48.<stackStatement index="2" address="0x196a227e" symbolname="unknown"/>

                          49.</thread>

                          50.</backtrace>

                          51.<registerSet>

                          52.<register name="EAX" value="0x00000000"/>

                          53.<register name="EBX" value="0x7cd50080"/>

                          54.<register name="ECX" value="0x00000016"/>

                          55.<register name="EDX" value="0x00000000"/>

                          56.<register name="ESI" value="0x7cd50080"/>

                          57.<register name="EDI" value="0x00000000"/>

                          58.<register name="ESP" value="0x1914f154"/>

                          59.<register name="EBP" value="0x4bb10dc8"/>

                          60.<register name="EIP" value="0x196a227e"/>

                          61.<register name="EFL" value="0x00010202"/>

                          62.</registerSet>

                          63.<binaryImageSet>

                          64.</binaryImageSet>

                          65.</crash>

                          66.<reproSteps>

                          67.</reproSteps>

                          68.</crashreport>

                          • 10. Re: Help With Crash Code  In PRE8 Please
                            GEAtkins Community Member

                            Here are my system specs.  Let me know if you need anything else.

                             

                            Thanks

                             

                            Glenn

                             

                             

                             

                            Operating System

                            MS Windows Vista Ultimate SP2

                                       Installation Date: 06 March 2009, 02:58

                             

                             

                             

                             

                             

                             

                             

                                       Intel Mobile Core 2 Duo T9550

                                           Cores                       2

                                           Threads                     2

                                           Name                        Intel Mobile Core 2 Duo T9550

                                           Code Name                   Penryn

                                           Package                     Socket P (478)

                                           Technology                  45nm

                                           Specification               Intel Core2 Duo CPU  T9550 @ 2.66GHz

                                           Family                      6

                             

                                           Extended family             6

                                           Model                       7

                                           Extended model              17

                                           Stepping                    A

                                           Revision                    E0

                                           Instructions                MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T

                                           Bus speed                   266.0 MHz

                                           Rated Bus speed             1064.0 MHz

                                           Stock core speed            2666 MHz

                                           Stock bus speed             266 MHz

                                           Average Temperature         36 °C

                                           Cache

                             

                                               L1 data cache size              2 x 32 KBytes

                                               L1 instructions cache size      2 x 32 KBytes

                                               L2 unified cache size           6144 KBytes

                                           Core 1

                                               Core speed            1596.0 MHz

                                               Multiplier            x 6.0

                                               Bus speed             266.0 MHz

                                               Rated Bus speed       1064.0 MHz

                                               Temperature           37 °C

                                               Thread 1

                                                   APIC ID     0

                                           Core 2

                             

                                               Core speed            2660.0 MHz

                                               Multiplier            x 6.0

                                               Bus speed             266.0 MHz

                                               Rated Bus speed       1064.0 MHz

                                               Temperature           36 °C

                                               Thread 1

                                                   APIC ID     1

                             

                                  Memory

                                           Type                                DDR2

                                           Size                                4096 MBytes

                                           Channels #                          Dual

                                           DRAM frequency                      399.0 MHz

                                           CAS# Latency (CL)                   6.0 clocks

                                          RAS# to CAS# delay (tRCD)           6 clocks

                                           RAS# precharge (tRP)                6 clocks

                                           Cycle time (tRAS)                   18 clocks

                             

                                       SPD

                                           Number of SPD modules          2

                                           Slot #1

                                               Type                DDR2

                                               Size                2048 MBytes

                                               Manufacturer        Hyundai Electronics

                                               Max bandwidth       PC2-6400 (400 MHz)

                                               Part number         HYMP125S64CP8-S6 

                                               Serial number       00007112

                                               Week/year           52 / 08

                                               SPD Ext.            EPP

                                               JEDEC #3

                             

                                                   Frequency             400.000000 MHz

                                                   CAS# latency          6.0

                                                   RAS# to CAS#          6

                                                   RAS# Precharge        6

                                                   tRAS                  18

                                                   tRC                   24

                                                   Voltage               1.8 V

                                               JEDEC #2

                                                   Frequency             333.333344 MHz

                                                   CAS# latency          5.0

                                                   RAS# to CAS#          6

                                                   RAS# Precharge        6

                             

                                                   tRAS                  16

                                                   tRC                   21

                                                   Voltage               1.8 V

                                               JEDEC #1

                                                   Frequency             266.666656 MHz

                                                   CAS# latency          4.0

                                                   RAS# to CAS#          4

                                                   RAS# Precharge        4

                                                   tRAS                  12

                                                   tRC                   16

                                                   Voltage               1.8 V

                                           Slot #2

                             

                                               Type                DDR2

                                               Size                2048 MBytes

                                               Manufacturer        Hyundai Electronics

                                               Max bandwidth       PC2-6400 (400 MHz)

                                               Part number         HYMP125S64CP8-S6 

                                               Serial number       02008065

                                               Week/year           52 / 08

                                               SPD Ext.            EPP

                                               JEDEC #3

                                                   Frequency             400.000000 MHz

                                                   CAS# latency          6.0

                                                   RAS# to CAS#          6

                             

                                                   RAS# Precharge        6

                                                   tRAS                  18

                                                  tRC                   24

                                                   Voltage               1.8 V

                                               JEDEC #2

                                                   Frequency             333.333344 MHz

                                                   CAS# latency          5.0

                                                   RAS# to CAS#          6

                                                   RAS# Precharge        6

                                                   tRAS                  16

                                                   tRC                   21

                                                   Voltage               1.8 V

                             

                                               JEDEC #1

                                                   Frequency             266.666656 MHz

                                                   CAS# latency          4.0

                                                   RAS# to CAS#          4

                                                   RAS# Precharge        4

                                                   tRAS                  12

                                                   tRC                   16

                                                   Voltage               1.8 V

                             

                             

                             

                            Mother Board

                            Manufacturer   Dell, Inc.

                             

                                       Model                      0P786H

                                       Version                    A04

                                       Chipset vendor             Intel

                                       Chipset model              PM45

                                       Chipset revision           07

                                       Southbridge vendor         Intel

                                       Southbridge model          82801IM (ICH9-M)

                                       Southbridge revision       03

                             

                             

                                       BIOS

                                           Brand       Dell Inc.

                                           Version     A04

                                           Date        11/26/2008

                             

                             

                             

                                       Monitor

                                           Name                    Generic PnP Monitor on ATI Mobility Radeon HD 3650

                                           State                   enable

                                           State                   primary

                                           Monitor Width           1920

                                           Monitor Height          1200

                                           Monitor Bit             32

                                           Monitor Frequency       60

                                           Device:                 \\.\DISPLAY1\Monitor0

                             

                                           Name                    Default Monitor on ATI Mobility Radeon HD 3650

                                           State                   disabled

                                           State                   removable

                                           Monitor Width           800

                                           Monitor Height          600

                                           Monitor Bit             32

                                           Monitor Frequency      60

                                           Device:                 \\.\DISPLAY2

                                       ATI Mobility Radeon HD 3650

                                           GPU                         M86

                                           Device ID                   1002-9591

                                           Subvendor                   Dell (1028)

                             

                                           Technology                  55 nm

                                           Die Size                    118 mm²

                                           Transistors                 378 M

                                           Release Date                2008

                                           DirectX Support             10.1

                                           DirectX Shader Model        4.1

                                           OpenGL Support              2.0

                                           Bios Core Clock             450.00

                                           Bios Mem Clock              500.00

                                                                       

                                           Driver                      atiumdag.dll (8.14.10.0678)

                                           Core Voltage                0.900 V

                             

                                           Crossfire                   Disabled

                                           BIOS Version                BR30676-001

                                           ROPs                        4

                                           Shaders                     120 unified

                                           Bus Width                   128 Bit

                                           Pixel Fillrate              0.4 GPixels/s

                                           Texture Fillrate            0.4 GTexels/s

                             

                             

                             

                                       250GB Seagate ST9250421ASG ATA Device (Unknown Interface)

                                           Manufacturer      Seagate

                                           Form Factor       2.5"

                                           CasheSize         16MB

                                           Interface         Unknown Interface

                                           Capacity          250GB

                                           Real size         250,059,350,016 bytes

                                           S.M.A.R.T.

                                               01 Read Error Rate                           111 (worst 099) Data 000243A0AD

                             

                                               03 Spin-Up Time                              097 (097)

                                               04 Start/Stop Count                          099 (099) Data 0000000600

                                               05 Reallocated Sectors Count                 100 (100)

                                               07 Seek Error Rate                           078 (060) Data 0003DD4F50

                                               09 Power-On Hours (POH)                      098 (098) Data 00000008DD

                                               0A Spin Retry Count                          100 (100) Data 0000000001

                                               0C Device Power Cycle Count                  099 (037) Data 00000005F6

                                               BD High Fly Writes (WDC)                     100 (100)

                                               BE Temperature Difference from 100           061 (050) Data 0027220027

                                               BF G-sense error rate                        100 (100)

                                               C0 Power-off Retract Count                   100 (100) Data 0000000022

                                               C1 Load/Unload Cycle Count                   083 (083) Data 00000085CA

                             

                                              C2 Temperature                               039 (050) Data 1500000027

                                               C3 Hardware ECC Recovered                    051 (045) Data 000243A0AD

                                               C5 Current Pending Sector Count              100 (100)

                                               C6 Uncorrectable Sector Count                100 (100)

                                               C7 UltraDMA CRC Error Count                  200 (200)

                                               F0 Head Flying Hours                         100 (253) Data 2A87000008C3

                                               FE Free Fall Protection                      001 (001) Data 0000000035

                                               Temperature                                  38 °C

                                               Temperature range                            ok (less than 50)

                                               status                                       good

                                           Partitions

                                               Partition 0

                             

                                                   Partition ID    Disk #0, Partition #0

                                               Partition 1

                                                   Partition ID                 Disk #0, Partition #1

                                                   Disk Letter                  D:

                                                   File System                  NTFS

                                                   Volume Serial Number         42DB0D77

                                                   Size                         10.00GB

                                                   Used Space                   6.77GB (67%)

                                                   Free Space                   3.23GB (32%)

                                               Partition 2

                                                   Partition ID                 Disk #0, Partition #2

                                                   Disk Letter                  C:

                             

                                                   File System                  NTFS

                                                   Volume Serial Number         10DE0020

                                                   Size                         222.74GB

                                                   Used Space                   88.93GB (39%)

                                                   Free Space                   133.81GB (60%)

                                       320GB Seagate ST9320421ASG ATA Device (Unknown Interface)

                                           Manufacturer      Seagate

                                           Form Factor       2.5"

                                           CasheSize         16MB

                                           Interface         Unknown Interface

                                           Capacity          320GB

                                           Real size         320,072,933,376 bytes

                             

                                           S.M.A.R.T.

                                               01 Read Error Rate                           117 (worst 099) Data 0007F5798B

                                               03 Spin-Up Time                              098 (097)

                                               04 Start/Stop Count                          098 (098) Data 00000009A9

                                               05 Reallocated Sectors Count                 100 (100)

                                               07 Seek Error Rate                           100 (253) Data 00000132DD

                                               09 Power-On Hours (POH)                      099 (099) Data 0000000607

                                               0A Spin Retry Count                          100 (100) Data 0000000003

                                               0C Device Power Cycle Count                  099 (099) Data 00000005ED

                                               BD High Fly Writes (WDC)                     100 (100)

                                               BE Temperature Difference from 100           058 (050) Data 002A23002A

                                               BF G-sense error rate                        100 (100)

                             

                                               C0 Power-off Retract Count                   100 (100)

                                               C1 Load/Unload Cycle Count                   096 (096) Data 0000001FFB

                                               C2 Temperature                               042 (050) Data 140000002A

                                               C3 Hardware ECC Recovered                    057 (053) Data 0007F5798B

                                               C5 Current Pending Sector Count              100 (100)

                                               C6 Uncorrectable Sector Count                100 (100)

                                               C7 UltraDMA CRC Error Count                  200 (200)

                                               FE Free Fall Protection                      001 (001) Data 0000000001

                                               Temperature                                  42 °C

                                               Temperature range                            ok (less than 50)

                                               status                                       good

                             

                                           Partitions

                                               Partition 0

                                                   Partition ID                 Disk #1, Partition #0

                                                   Disk Letter                  F:

                             

                                                   File System                  NTFS

                                                   Volume Serial Number         5C2A270D

                                                   Size                         298.09GB

                                                   Used Space                   2.50GB (0%)

                                                   Free Space                   295.58GB (99%)

                             

                             

                             

                             

                                       HL-DT-ST DVD+-RW GA10N ATA Device

                                           MediaType                        DVD Writer

                                           Manufacturer                     Hitachi-LG

                                           Name                             HL-DT-ST DVD+-RW GA10N ATA Device

                                           Availability                     Running/Full Power

                                           Capabilities                     Random Access, Supports Writing, Supports Removable Media

                                           CapabilityDescriptions           Random Access,  Supports writing,  Supports Removable Media

                                           CompressionMethod                Unknown

                                           ConfigManagerErrorCode           Device is working properly.

                             

                                           ConfigManagerUserConfig          FALSE

                                           CreationClassName                Win32_CDROMDrive

                                           Description                      CD-ROM Drive

                                           Drive                            E:

                                           Id                               E:

                                           MediaLoaded                      FALSE

                                           MfrAssignedRevisionLevel         MfrAssignedRevisionLevel

                                           Status                           OK

                             

                             

                             

                                       Sound Cards

                                           ATI Function Driver for High Definition Audio - ATI AA01

                                           Bluetooth Hands-free Audio

                                           Bluetooth Hands-free Audio.

                                           Bluetooth Stereo Audio

                                           IDT High Definition Audio CODEC

                                       Playback devices

                                           Speakers / Headphones (IDT High Definition Audio CODEC)                            (default)

                                           Independent (R.T.C.) Headphones (IDT High Definition Audio CODEC)

                             

                                       Recording devices

                                           Rec. Playback (IDT High Definition Audio CODEC)

                                           Microphone Array (IDT High Definition Audio CODEC)                 (default)

                                           Microphone / Line In (IDT High Definition Audio CODEC)

                             

                             

                             

                            • 11. Re: Help With Crash Code  In PRE8 Please
                              VDOSurfer Community Member

                              Brilliant! That's information, and definitely information enough.

                               

                              On the face of it, I see that the problem is what many have generally seen. Graphics card related. There are some random crashers that get resolved by the unchecking the checkbox called "Enable GPU Playback" in Edit->Preferences. This seems to have worked for some. I could be wrong, but one try with this could tell you if this is the culprit.

                               

                              Before you start, you could do this to check if the system is good to use for editing

                              http://forums.adobe.com/thread/483270?tstart=0

                               

                              This would also help (Looks like Premiere Pro post, but does no harm in trying for Premiere Elements)

                              http://premierepro.wikia.com/wiki/Troubleshooting'

                               

                              A little less related, but a helpful-for-sure link

                              http://forums.adobe.com/thread/446365?tstart=0

                               

                              A little more RAM for the App would help. You have 4 GB of it, so...

                              http://forums.adobe.com/thread/446316?tstart=0

                               

                              Turning off Aero could give more memory for PE to work with.

                              http://forums.adobe.com/thread/415316?tstart=0

                               

                              And updating the graphics card driver is a must-do.

                               

                              The graphics card can be tweaked to work well with certain applications better. The post below is in "nVidia language", but you would surely figure out what to do for ATI.

                              http://forums.adobe.com/message/2384067#2384067

                               

                              Hope I have "link"ed you to a solution...

                               

                              Cheers.

                              • 12. Re: Help With Crash Code  In PRE8 Please
                                parvesh.kumar Community Member

                                If you have macfee by any chance uninstall or disable it . if this does not work . go to msconfig disable all startup and services( hide all microsoft services) except flexnet licensing services.