5 Replies Latest reply: Dec 29, 2009 1:21 AM by rogleale RSS

    PHOTOSHOP CS4 DOES NOT RECOGNIZE MY SCANNER

    Matthew A Kraus Community Member

      I just installed Photoshop CS4 64 bit in a new computer with Windows 7.  I downloaded and installed Twain Driver and Epson Scan Utility v3.04A as recommended by Epson for my Epson Perfection 4990 Photo Scanner to use with Windows 7.  The scanner works fine as a stand alone and works with Microsoft Paint, so the drivers seem to be installed correctly.  But when I open PSCS4 and go to file/automate, the scanner is not seen. 

      I spoke with Epson tech support who tells me I am missing a 64 bit twain plug in for PSCS4 which is required for the scanner to be recognized by PS.  They said there is no problem with 32 bit, but I need to wait for this 64 bit Twain Plug in to be released by either Adobe or Microsoft in order for this to work with my set up.

      What are people doing with PSCS4 and Windows 64 bit and Epson scanner?  I realize I can scan outside of Photoshop as a work around, but this is not ideal.  Any suggestions.

      Thanks,

      Matthew Kraus