How does adobe count activations?

[Guest]

How does adobe count the computer activations for this product.  I have activated 2 computers, deactivated 2 computers and then tried to activate another, only to be told that I have too many activations.  I've tried to used my new Sony reader and was told by Sony that is was an adobe issue.  I talked to adobe to be told it was a computer issue.  I have a new Christmas gift that is totally unuseable!  Some one should be able to figure this out!

Please give me some help here!  It was a very expensive gift to just have sitting around.  I should have got the KINDLE!

[Guest]

Deactivation does not increase your activation count.

[Guest]

Then why do we bother deactivating?  I have three computers right now that adobe will not authorize and NO authorized computers to run the program on.  I am confused as to how this all works.  I have had my sony reader for a less than a week and can't use it anywhere?  What do I have to do?

Thanks for responding Jim.  🙂  No one is helping me at all with this..... Sony blames adobe, adobe blames the computer and I am having no luck. 

[Guest · Accepted solution]

You should only need to remove the authorization if:

- You are giving up the computer

or

- You have decidied to use a different AdobeID (and give up the books the associated with the old AdobeID).

It's the last one that may be causing you a problem as the Sony software

I'm assuming at this point that you have submtted a web support case ( http://www.adobe.com/support/digitaleditions  click on "Submit a web case")

Resetting the activation count is a relatively straightforward request, that our support team can take care of, and that should get it so that you can reactivate the computers.

[Guest]

Thanks Jim,  you must be tired of answering these questions.  Adobe will probably come up with a solution soon, but in the mean time we are left out in the cold.  They should follow I tunes lead... with deactivations counting towards the total

Yes I have submitted a webcase.. Case #0181359205. following one of your other response links.  I know that when I had problems loading Adobe Digital editions, I authorized and reauthorized the computer a couple of times... that probalby adds up to 6 but there is no prewarning on the software about doing this.  I 'm sure that I wouldn't have done that if I knew.  I am just totally frustrated with the whole thing.

Thanks again for your response\

Jan