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How does adobe count the computer activations for this product. I have activated 2 computers, deactivated 2 computers and then tried to activate another, only to be told that I have too many activations. I've tried to used my new Sony reader and was told by Sony that is was an adobe issue. I talked to adobe to be told it was a computer issue. I have a new Christmas gift that is totally unuseable! Some one should be able to figure this out!
Please give me some help here! It was a very expensive gift to just have sitting around. I should have got the KINDLE!
You should only need to remove the authorization if:
- You are giving up the computer
or
- You have decidied to use a different AdobeID (and give up the books the associated with the old AdobeID).
It's the last one that may be causing you a problem as the Sony software
I'm assuming at this point that you have submtted a web support case ( http://www.adobe.com/support/digitaleditions click on "Submit a web case")
Resetting the activation count is a relatively straightforward request, that our support
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Deactivation does not increase your activation count.
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Then why do we bother deactivating? I have three computers right now that adobe will not authorize and NO authorized computers to run the program on. I am confused as to how this all works. I have had my sony reader for a less than a week and can't use it anywhere? What do I have to do?
Thanks for responding Jim. 🙂 No one is helping me at all with this..... Sony blames adobe, adobe blames the computer and I am having no luck.
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You should only need to remove the authorization if:
- You are giving up the computer
or
- You have decidied to use a different AdobeID (and give up the books the associated with the old AdobeID).
It's the last one that may be causing you a problem as the Sony software
I'm assuming at this point that you have submtted a web support case ( http://www.adobe.com/support/digitaleditions click on "Submit a web case")
Resetting the activation count is a relatively straightforward request, that our support team can take care of, and that should get it so that you can reactivate the computers.
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Thanks Jim, you must be tired of answering these questions. Adobe will probably come up with a solution soon, but in the mean time we are left out in the cold. They should follow I tunes lead... with deactivations counting towards the total
Yes I have submitted a webcase.. Case #0181359205. following one of your other response links. I know that when I had problems loading Adobe Digital editions, I authorized and reauthorized the computer a couple of times... that probalby adds up to 6 but there is no prewarning on the software about doing this. I 'm sure that I wouldn't have done that if I knew. I am just totally frustrated with the whole thing.
Thanks again for your response\
Jan