Captivate 4 and Windows 7 doesn't hear microphone and will not record

[kd58]

I have windows 7 as my operating system.  I downloaded the trial version of captivate 4 while I'm waiting for my recently purchased copy to come in the mail.

I can record on my computer via its own sound recording utility under accessories.  So that is up and running.  I right-clicked on Captivate when opening to open as administrator, besides I have admin rights anyway.

But Captivate doesn't hear the microphone.  My microphone is one that plugs in to the microphone port on my computer.

When I speak into the microphone, the red "Checking input Level" does nothing, and no sound is recorded.

[Captiv8r]

Hi there

Perhaps try the link below?

Click here to view

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[kd58]

Thanks for the link, it had useful info but unfortunately doesn't help this particular issue.  I'm not using a usb microphone, just one plugged into the microphone jack.

[Captiv8r]

Hi again

By chance is this a 64 Bit version of Windows 7? If so, I believe there have been reports of issues using it.

You should also consider reporting as a bug.

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[kd58]

My computer is a dell precision laptop and it is a 32 bit.

[Dividend_Training]

Just like to add that i have literally just tried the fix suggested for Windows Vista Business and a Microsoft Lifechat ZX6000 and it works a treat, many thanks.

Just in case anybody else looks at this thread looking for an answer!

[kd58]

Okay, so I thought I would add some more information before getting entirely frustrated and decide to return Captivate before I even get it.

Here are some screen shots of Windows 7 on a 32 bit Dell computer, i.e., the setup for the microphone.  It works on my computer fine, but Captivate can seem to hear it.

[kd58]

Here is the Levels tab screen shot:

This is part of the above screen shots/attachments.

[kd58]

Here is the screen capture of the Captivate 4 settings on the audio:

[kd58]

Hi, so here is the answer to recording with a microphone on a system with Windows 7:  In Captivate 4 go to Help->Updates-> there is a patch

install it and now it recognizes my microphone.