Yeah I read that too that's why I didn't use any scan. There is a Disk Clean up program already on the computer that came with it when I bought it. I ran that again. As for the add-ons I disabled everything except for the SWO and the java 6 17. So I disabled the 2 SSV helper there is also a SSV Helper Class, I don't remember seeing it before but I diabled that too.
Ok, good job. Watch out for the spammers, I see they have been on your thread also.
Got to go for sure now.
I did my own research on cleaning the registry, and some experts suggest not to do it. So, I retract my earlier statement on cleaning the registry, as a suggestion on fixing his problem.
Hi Gagan, Don't know if you are online. I have a couple of questions about the Java add ons. You have 3 of the 1.6.0_17 that are the same. Then you have 2 1.60_17 listings. Then a Java (TM) plugin 2 SSV Helper. Can you list the file #"s for the 5?
Is one of the 5 JQSIEStartDetectorImpl Class BHO file jqs_plugin.dll?
Is one of the 5 isinstalled Class wsdetect.dll?
ummm under add ons i have 2 of the 1.6.0_17 java plug-ins (before i had 3 but now there are only 2), a java(tm) 2 plug-in ssv helper, and a ssvhelper class. where do i get the file number? I don't see this anywhere: JQSIEStartDetectorImpl Class BHO file jqs_plugin.dll but i have isinstalled Class 126.96.36.199 which is disabled.
Hi, I was reading:-) I was comparing your Java listings with another user. I will have to check how you get the info. IE8 gives more info but since I don't have it, not sure. Have to check. I need a test computer for IE7 and one for IE8 so I know
where things are. LOL
2 of the Java entries are BHO's browser helper objects and the one (2 SSV) you have disabled- Ok
The one isinstalled Class you also have disabled-Ok. It is an ActiveX Control
In post #57, where you listed your add ons, you said there were 3 for Java 1.6.0_17
Also 1.6.0_17 and 1.6.0_17, and the Java(tm) plugin 2 SSV Helper
A total of 6 Java entries
There are 2 Java add ons that have bugs in them, one is the 2 SSV Helper which you disabled and that is why. I am
tryting to determine if any of the remaining entries is the other one with the bug.
All of the Java entries are either ActiveX Controls or BHO's, anything in the IE browser has an affect, good or bad. Trying to identify the bad.
Can you give me more info on the "ssv helper class"?
I know the file numbers of all of the Java entries that most people receive when they download Java 6 update 17, but I don't know what yours are.
Ok, here is what add-ons I have and their file numbers:
isInstalled Class 188.8.131.52 wsdetect.dll
Shockwave ActiveX Control 184.108.40.2062 swdir.dll
Shockwave Flash Object 10.0.42.34 Flash10d.ocx
Java (tm) Plug-in 2SSV Helper 220.127.116.11 jp2ssv.dll
SSV Helper Class 18.104.22.168 ssv.dll
Java Plug-In 1.6.0_17 jp2iexp.dll (there are 2 of these)
Hopefully that clears any confusions..
Hi Gagan, thank you for clearing Java up. The installed Class ActiveX Control Java entry is "not verified. This is the other
one. I would disable it. However I don't think that this would be the "only" issue, but it may be. Try and see. This one and
the other one (2SSV) that you already disabled, helped another user and they were able to view 2 websites after this.
Let me know. I have a few errands to run and then will be back on. In the meantime, when you first started having these
problems, was it after updating flash only? Did you install any additional Norton products at that time? I did quite a search
on Norton and was amazed at all they install, quite invasive. I reviewed Malwarebytes Log Scans, HJT logs, etc. I may have you do a search on one particular file when I return.
Message was edited by: eidnolb add'l
Ok, I disabled the Java (tm) Plug-in 2 SSV helper and the isInstalled Class (which says not verified) but the websites are still not working. I don't remember if it was for an update I just remember coming online and youtube and other sites kept telling me to get flash player. I had norton 360 for a year but then I had to update the program because my subscription expired so I installed the new one I think a little over a month ago, but I didn't have any problems with flash when I installed the new norton. I started having problems with flash about 2 weeks ago.
Can you give me an approximate date when you noticed problems or within a day or two? We know FP 10.0.42.34 didn't
update, but I know for a fact Norton did, many different times. During that 2 week period after updating Flash Player, did
you install any other software, Windows or IE updates? What about Java, any updates or installations, any additional
You had Norton, updated Flash and for 2 weeks no problem. Then youtube advised you to update Flash. Trying to get the
time line correct.
When you updated Norton and renewed your subscription, was the 3 separate programs that you listed all installed at one
time or separately?
The timeline is like this, I didn't install any updates to Flash Player. I bought a new Norton360 CD because my subscription ended and installed that around the first week of Dec. and I started noticing the problem I think around Dec 18 or something like that. I didn't install any other browser or update anything else except for Norton 360.
Hi Gagan, snowing in the Midwest!!
Ok, so you had the previous version when you updated Norton, but didn't have any problem until around mid month 15-18th or so. Then after the problems, you uninstalled and installed the latest version.
Now during that time, Norton was issuing updates as were all of the Anti-virus/spyware programs. The entire month of December was a very busy time for the bad guys. I use Avast and many days I would have 3-4 updates of definitions
per day. It has slowed to about 2 a day now.
We have all FP files and ActiveX's installed. Java has been revised. We have removed some old programs. The only thing we have not done is disable Norton, but we can't very well do that and test a website. However during that period of time it could have been an update from Norton. I have seen during that time, say the 12th thru the 20th the Norton updates.
But since I am not familiar with the terms they use, I'll just mention a few. It appears they update Norton Anti-virus 2206/2007; Symantec Endpoint Protection 11, Norton Anti-Virus 2008 and newer. Their heading is listed whenever they update as NAV Updates or NAV Weekly etc.
Would these apply to the version that you have?
One other thing that I have found is that the Symantec Intrustion Prevention of Norton, with a file "ipsbho.dll" has showed up as a problem in various help sites, malwarebytes and HJT logs. Is this listed anywhere in your add ons? Some BHO's aren't but do a search from Start and see where this is listed.
Thanks, that is all I have at this time.
yeah I know!! was just out there snow blowing.. I have Norton 360 antivirus version 3 that is all i know about that lol sorryy ... for the add ons however I have the Symantec Intrusion Prevention file ipsbho.dll and it is disabled.
Guess winter is here:-) Ok, glad it's disabled. What haven't we tried? I have a couple of people that use IE8 that I can
contact and get their opinion. Here on the forum I don't recall anyone ever having the same problem that you are having;
especially after all we have tried. Perhaps if I knew more about Vista/IE8.
The Vista forums and IE8 forums may be able to help if you wanted to sign up and pose a question. Let me know if you want the Microsoft toll free number for IE8 problems. The Techs helped one other person from the forum that I gave the number to. He said he was on the phone for 2 hrs but they really helped him. At least you know they would understand IE8/Vista issues.
Let me know.
yeah I guess I could try giving them a call too. I mean I called adobe and that was no help. But yeah could you give me the number please? Do you think if I try an older version if IE it would work?
Hi Gagan, Ok, here is the link:
On the older vs of IE, which would be IE7. I think I would wait until you find out what MS can do. I would hate to see you do that and have the same problem. I know they did not suggest that to the other forum person. He had some of your issues, but not exactly.
Hope they can help, it certainly won't hurt.
THANK YOU!!!! finally.. I called and it took like 3 hours but they finally fixed it. There was a problem with the registry or something. Anyways thank you for all of you help!!
Gagan, That is the best news! So happy for you, as I know that is a relief. Now you can hibernate, what with the snow and all and watch videos Such a great feeling when a hugh problem is finally fixed.
Glad you called and didn't do anything crazy on your system too.
Thanks for being helpful in the process!
Have a great year!
Having the same issue. You have version 10,2,159,1 installed. It runs fine. Evertime I reboot my machine - actully 3 different machines- the same thing happens. It asks to install the latest update 10.2. It is like an endless loop. I choose install each time but the next reboot it asks again. Been going on for a month I'd say. VERY ANNOYING!
hey i want to say this one helped me alot thank yall for all the help
histreeter / middlekid3008, please start a new thread. You have both responded to post which is over two years old. Flash player has been updated several times since then and issues in the original post no longer apply.