Trying to open a CP3 file with CP4::

[mon_mac]

My client has me updating a course for them.  They delivered me 2 CP3 files and I have CP4.  When trying to open them, I am guided to save it as a different file name.  Once I do this, file number one opened and is fone...but file number 2 gives me this error message::  "Exception EConvertError in module converter.dll at 0000BBF#."

Can someone help me with this?

[Captiv8r]

Hi there

Someone else reported success by opening the suspect file using Captivate 3 and turning off the Reporting via Quiz > Quiz Preferences. Close and save the file and try the upgrade again.

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[mon_mac]

What if I don't have Captivate 3.....and my client is on vacation

[Captiv8r]

Hi again

In that case you need to locate someone with Captivate 3 and have them try it for you.

I can do that for you if you like. If you want, send me a private email message to rstone75 (at) kc (dot) rr (dot) com. You could use a free service such as http://www.yousendit.com or http://www.transferbigfiles.com to ship the file.

Cheers... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks

[mon_mac]

Rick::

The file worked perfectly. Thank you for helping me out, I really

appreciate it. You're always willing to answer my questions and then

go above and beyond to resolve my issues.

Thank you!

Monica