RoboHelp Output

[Kronio69-N0cNh1]

I'm not sure if my posts are getting to the right people, but I'll try again.

Since .chm files cannot be accessed via a network, it's a major problem for us since we cannot "install" these help file(s) on our clients' machines.  What information we have found on the forums and Microsoft for any kind of workaround is unfortunately, unsuccessful.

So, we attempted to use WebHelp Pro, but we discovered that the .htm files do not work on Delphi, which is what our desktop applications are written in.

Soooo, does anyone have any suggestions as to what to use as the primary layout?  Are there any possilbe "hidden" ways to make the .chm file work on a network?  What about Robo Server?

[Captiv8r]

Hi there

You tried WebHelp Pro? Do you also have RoboHelp Server installed?

Click here for more on that

CHM files can be made to work on a network by relaxing some security.

Click here for more on that

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7 or 8 within the day - $24.95! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[Kronio69-N0cNh1]

Hi Rick,

Well, I've been told that we should stick to WebHelp, so we're not using RoboHelp server.  Even so, we can't seem to get our desktop application (Delphi) to start up the index.htm output file.  When we press F1 or click our Help button, nothing happens.

My developer then tried something, and now the files open through the PC's Internet Explorer, which is NOT what we want either.

Any other suggestions?

- Karen

[Kronio69-N0cNh1]

Oh and yes, I've tried all the links you send over!  As well, my developer is also searching for help everywhere!  🙂

[Captiv8r]

Hi there

Perhaps it will help to be very basic with your developer. I don't really like "finger pointing", but in some cases it's helpful.

If you can generate the WebHelp and open it on your computer, you have done your job. Show that to the developer.

Take it a step further now. If you can copy your WebHelp and run it properly from a server location, again, you have done your job. Show that to your developer.

WebHelp output is really no different than any other HTML page. So you might suggest to your developer to just try and create a link to something like Google.com. If s/he can do that successfully, it should be a simple matter to configure the application to open your WebHelp. All s/he should need to know is the path and filename of the WebHelp start page.

Hopefully that helps a smidge... Rick

Helpful and Handy Links Captivate Wish Form/Bug Reporting Form Adobe Certified Captivate Training SorcerStone Blog Captivate eBooks