Any help with to many activations?

[javiersito2010]

Me too have the same problem, in the instalation and update process of my reader, aparently have used the 6 units allowed, and now I can not use my reader I get the following error:

E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 3281:281:8281 urn:uuid:76a50ecb-410c-4517-8230-bd7da275ca54

I only have one reader and one portable computer on windows XP.  So I do not understand how could I get used all the 6 devices allowed

any help!  Please!

Javier

[Guest]

Support for ADE is offered through the web portal at http://www.adobe.com/support/digitaleditions  ("Click on submit a web case")

[javiersito2010]

Thank you Jim, but there is no support from adobe it says that they are experimenting a problem and no one can add another web case!

see by yourself:  https://www.adobe.com/cfusion/support/index.cfm?event=portal

That is why I have asked you to help,

Regards

Javier

[Guest]

Works fine - I just submitted a case.

[javiersito2010]

Jim, sorry to insist you, but enclosed is a jpg file with the a copy of the screen with the message.....

Any help is appreciated

[Guest]

The page you sent looks like you are trying to create an AdobeID (which you should already have), instead of trying to submit a web case.

Step by step instructions:

1.) Go to: http://www.adobe.com/support/digitaleditions

2.) Click on "Submit a web case"

3.) Login (if needed)

4.) This will get you correctly to: https://www.adobe.com/cfusion/support/index.cfm?event=porta

5.) In the Techinical support tab:

     a.) Set the issue type to "other"

     b.) Select "Additional Products" and select "Digital Editions"

     c.) Press Continue

6.) A new page called "Create a support case" will appear" - enter in the appropriate informat - be sure to include the exact and full error text in the description

7.) Press Review & Submit

8.) (new page "Review Case") Review the details for correctness and click "Submit"

[javiersito2010]

Jim, really, I appreciate your help, bu I am doing as you are expalining it to me, I think it is because I am outside of the USA, that Adobe don let me in.

But please belive me, I am doing as you say.

I will see what I can do...............

Regards

Javier

[Guest]

Bumped your Computer activations to 3 (you had 1 left), and your device activations to 4 (you had none left).

[javiersito2010]

Thank you, Jim, I do not understand what is going on!, but thank you.

[justplaintired]

Also in the "too many activations" boat.  How did I get there?  I have only used one computer and one reader with ADE, with one user account.  Hadn't used my reader for a few weeks, hooked it up and went to the public library site to download some books.  When I opened ADE, the program acted like a new install and kept asking me to install/activate.  I tried several times, not realizing a limit existed.  I don't understand the need for this limitation, and find it particularly frustrating when the program keeps identifying a need to authorize a computer that had already been authorized.  This issue seems to be pretty common.  I tried calling customer support but was left on hold for 40 minutes by two different people who didn't have a clue, couldn't understand my issue, kept getting my name and email address wrong..."horizon.net".  Very disappointing, to say the least.  I have opened up a ticket, but the fact that this process takes a MINIMUM of three days to address just adds to my frustration.  I don't have a problem with protected content...I do have a problem with not being able to access books that I have purchased or "borrowed" from my library because of a glitch in ADE.

[javiersito2010]

I do not have solved the problem still waiting that Adobe give to me the chance to inform that the ADE has that glitch.................... what a bad piece of software.....!

[dms1008]

I had the same issue today and recieved the same message exact issue with trying to download books from my library.  I just want to read a book on the gift I received for Christmas and I am very frustrated.  I did try the live chat today, but they told me they would have to pass it to tech support so I wait.....

[javiersito2010]

send me an email I will explain what I have done.